The bank for a changing world

We are looking for

BP2S APS MFS Support Analyst

Apply REF: TRE000180
About the Company :

BNP Paribas (www.bnpparibas.com) is one of the 6 strongest banks in the world according to Standard & Poor's*. With a presence in 85 countries and more than 205,000 employees, 165,200 of which in Europe, BNP Paribas is a global-scale European leader in financial services. It holds key positions in its three activities: Retail banking, Investment Solutions and Corporate & Investment Banking. The Group benefits from its four domestic markets: Belgium, France, Italy and Luxembourg. BNP Paribas also has a significant presence in the United States and strong positions in Asia and the emerging markets.
 
BNP Paribas India Solutions (BNPPISPL) is a global delivery centre for BNP Paribas Group, one of the largest banking groups in the world. BNPPISPL provides Knowledge Services, IT Solutions and Business Services to the international Investment Solutions business of BNP Paribas Group.
 
BNPPISPL has a strong culture, a defined strategy, understandable values and a clear vision. We have remained consistent to our plans throughout and thus provided a good place to work for staff looking for long term careers in this challenging worldJob and Person Specification
 
* Within its peer group

Position Purpose

Support analyst will be responsible to:

- To provide support for the BP2S applications, for all day-to-day problem resolution/support issues

- Develop a good understanding of the existing application (functional and technical)

- Participate in any specific improvement on this support deliverables

- Finding gaps in procedure and fixing the same

Responsibilities

Ø  Monitoring and Supporting the day to day activities

Ø  Adherence to documented procedural standards.

Ø  Fully responsible for key activities within the agreed SLA and ITIL process.

Ø  Escalate issues, which cannot be resolved, in a timely manner.

Ø  Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.

Ø  Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.

Ø  To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.

Ø  Maintain Knowledge base and share experience with support team members.

Ø  Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.

Ø   Resolve user queries

Ø  Coordinates with infrastructure teams to create / upgrade / decommission specific environments

Specific Qualifications (if required)

Ø  Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 3 to 5 years of experience

Ø  Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

Ø  Prior experience in application support, Monitoring jobs

Ø  Technical competency in the following:

o    Proficiency in Oracle/Sybase database - SQL & PL/SQL

o    Prior experience of working in Unix environments and Shell scripting

o    Knowledge of Java (desirable)

Ø  Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others

Ø  Inclination to understand and learn application/business functionality

Ø  Fast learner, Team player, autonomous

Ø  Excellent analytical skills

Ø  Good communication skills and confidence

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Critical thinking

Ability to share / pass on knowledge

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to anticipate business / strategic evolution

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

NA




Position Purpose

Support analyst will be responsible to:

- To provide support for the BP2S applications, for all day-to-day problem resolution/support issues

- Develop a good understanding of the existing application (functional and technical)

- Participate in any specific improvement on this support deliverables

- Finding gaps in procedure and fixing the same

Responsibilities

Ø  Monitoring and Supporting the day to day activities

Ø  Adherence to documented procedural standards.

Ø  Fully responsible for key activities within the agreed SLA and ITIL process.

Ø  Escalate issues, which cannot be resolved, in a timely manner.

Ø  Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.

Ø  Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.

Ø  To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.

Ø  Maintain Knowledge base and share experience with support team members.

Ø  Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.

Ø   Resolve user queries

Ø  Coordinates with infrastructure teams to create / upgrade / decommission specific environments

Specific Qualifications (if required)

Ø  Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 3 to 5 years of experience

Ø  Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

Ø  Prior experience in application support, Monitoring jobs

Ø  Technical competency in the following:

o    Proficiency in Oracle/Sybase database - SQL & PL/SQL

o    Prior experience of working in Unix environments and Shell scripting

o    Knowledge of Java (desirable)

Ø  Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others

Ø  Inclination to understand and learn application/business functionality

Ø  Fast learner, Team player, autonomous

Ø  Excellent analytical skills

Ø  Good communication skills and confidence

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Critical thinking

Ability to share / pass on knowledge

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to anticipate business / strategic evolution

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

NA


Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Proactivity, Ability to share / pass on knowledge, Critical thinking, AdaptabilityTransversal competency: Analytical Ability, Ability to anticipate business / strategic evolution, Ability to conduct a negotiation, Ability to set up relevant performance indicators, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop and leverage networks