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Last update 10.06.2024

Job Description

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

Europe Processing and Inquiries includes Processing and inquiries for CIB and fortis and includes SEPA SCT SDD and Billing processes. Team has to ensure that the payments are completed on time as per market cutoffs, Team needs to liaise with Lisbon counterpart for Coordination to ensure smooth settlement of the transactions.

Job Title:

Associate level 1







Business Line / Function:

Europe inquires & Processing

Reports to:


Amritha Sriram

(Team Leader)


(if applicable)



Number of Direct Reports:

Directorship / Registration:


Position Purpose

Handle all tasks engaged in incoming & outgoing payment investigations to ensure operational delivery for European regions

Participate in the improvement of the quality of service delivered by the CBO to the affiliated Sites

Participate in the mitigation of the operational risk

Reports functionally to the Coordinator and Processing Team Leader

Reports hierarchically to the Processing Team Leader


Direct Responsibilities:

Handle investigations under its responsibility according to management guidelines & procedures in order to ensure operational delivery:

–       Handle investigations received for banking & technical reasons

–       Ask authorization to verify the investigation cases or for follow up on the pending cases till completion.

–       Chase up for reply from the Client Management of the concerned affiliated site

Mitigate the operational risk  to improve CBO efficiency:

–       Apply procedure in force (generic & specific procedures, SLAs, manuals of activities… Share point)

–       Detect and correct errors (first level of control) and ensure systematic reporting according to procedures in force

–       Raise technical issues immediately to the hierarchy

Ensure and control the correct activity during the day in order to guarantee the CBO operational delivery

Validate if all payment investigation cases are executed in order to guarantee the CBO operational delivery

Contributing Responsibilities:

Contribute to CBO image and efficiency by fulfilling his (hers) responsibilities well and on time:

–       Client Satisfaction consolidation

–       CBO positive image from Stakeholders (internal and external)

–       Improve Clients profitability

Increase versatility by developing skills on various products and sites to improve the quality of service

“Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties

Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority.”

Skills Referential

Behavioural Skills:

Attention to detail / rigor


Ability to collaborate / Teamwork

Communication skills - oral & written

Transversal Skills:

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)


Interested by our offer? Don't wait any longer!

Discover the different professions within BNP Paribas: Operations Management

Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more