Job Title:
Associate Level 1
Date:
Department:
HFS-IS
Location:
Mumbai
Business Line / Function:
INVESTMENT AND FUND SERVICES OPERATIONS
Reports to:
(Direct)
Assistant Manager
Grade:
(if applicable)
NA
(Functional)
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
§ Working as a member of a HFS-IS in Chennai.
§ The HFS team will be responsible for processing Subscription, Redemptions, Switch & Transfer for Hedge Funds, where Asian clients are investing in them.
- The candidate will also be responsible for inputting and generating reports to be filed with various regulators.
Responsibilities
Direct Responsibilities
§ Acquire complete understanding of the HFS process & its related functions with various parties involved. For example: Custody ,FDS, NAV, Corporate Actions etc.
- Strive to become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of HFS processing across all funds .
- Order collection and ensure completeness
- Verify client signature
- Prepare the order for input into BP2S systems
- Carry of checks on the order form.
- Follow up issues with the spoke team and with Client.
- Trade input / checking to BP2S core system
- Perform control procedures to ensure accuracy and completeness
- Generation of reports on daily & monthly basis to the Client.
- Dealing with adhoc requests from client and / or other BP2S locations.
- Adhere to quality SLA .
- Adhere to timeliness SLA .
- There should be no incidents logged on activities performed.
- Regular follow-up on Partial payments to be done diligently and should be highlighted to supervisor for further escalation in case break not cleared.
Contributing Responsibilities
- Be pro-active in developing customer relations by understanding and responding to customer needs
- Strive continually for customer satisfaction
- Try to identify the real needs of the customer, including those not necessarily stated
- Deliver very high quality results
- Ensure to complete ad-hoc duties which may arise from time to time, mainly on First and Last week of the month and system down-time scenarios.
- Monitor the respective group mail box and respond efficiently to the queries.
- Required to plan leaves in advance as per GSO policies and keep a tab on unplanned leaves.
Technical & Behavioral Competencies
- Excellent verbal and written communication.
- Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
- Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines
- Proficient in Microsoft Office Applications and strong MS Excel skills required.
- Should be self-motivated and energetic.
Risk and cost awareness
- Identify risks and promote risk-mitigation processes
- Identify potential cost-savings and promote cost-efficient processes while maintaining quality and risk controls
Team Work
- Work effectively with team members to accomplish goals
- Respect the needs of others and displays integrity in dealing with team members
- Ability to work under pressure
Communication
- Ability to communicate to others in a clear, articulate fashion
- Good written and oral communication skills
- Good listening and questioning ability
- Be able to express ideas effectively in individual and group situations
Planning & Organising
- Ability to plan work ahead and to prioritise workload
- Ability to work in an organised manner
- Must have an attention to detail
Continuous Improvement and adaptation
- Generate creative solutions to problems
- Always looks for ways to improve services and processes
- Be able to adapt to markets and clients evolution
Specific Qualifications
Any graduate profile with excellent communication and analytical skills and basic knowledge on financial and capital markets.
Skills Referential
Behavioural Skills:
Communication skills - oral & written
Ability to collaborate / Teamwork
Adaptability
Attention to detail / rigor
Transversal Skills:
Ability to understand, explain and support change
Analytical Ability
Ability to develop and leverage networks
Ability to develop and adapt a process
Ability to manage / facilitate a meeting, seminar, committee, training…
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 1 years
