About BNP Paribas Group:

 BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions

About Business line/Function :

Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services

Job Title:

Client Service Representative



11 Dec 2020


Client Management Operations ISPL



Business Line / Function:

CIB – Corporate and Institutional Banking


Reports to:


Head of Client Services ISPL


(if applicable)


Number of Direct Reports:

Directorship / Registration:



Position Purpose

Within the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team’s objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products.

Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global Markets Client Service Technical Support engages all level of management internally in developing operational efficiency to advance the firm to firm relationship.

Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.

The job holder will be responsible for the day to day management of the team, ensure quality standards are maintained and exceeded.  Reaching Operational excellence is expected for this role. The job holder will also have good technical skills and be able to problem solve and trouble shoot incidents and find appropriate workarounds


Produce day to day services Global Markets

 Ensure the valuations reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports

 Ensure the event notification reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports

 Ensure the production of factsheets in a timely manner

 Ensure daily quality controls

 Manage priorities in relation with trading and marketers

Ensure Operational efficiency

 Maintain, enhance and develop relevant operational related policies and procedures.

 Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes

 Coordinate transversal matters to deliver expected services

 Remove operational barriers to grow relationships

 Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)

Maintain internal network

 With the Sales dedicated to the client to get an accurate and updated understanding of the client need

 With Back and Middle Offices to ease problem solving through a partnership based relation

 Share and disseminate the common objective of global client satisfaction

Achieve Client Satisfaction

 Advocate for client while upholding bank policy and industry regulation

 Develop Firm to Firm relationship across product disciplines and functions

Operational risk management

 Ensure a yearly review with legal to update disclaimers if necessary

 Maintain the incident database and declare IMS incident > 15000 € / 20000 $

 More generally , always report to management identified potential risk

Key contributions

 Maintain and develop relationships with internal stakeholders (FO, Marketers …..)

 Contributes to develop of systems (bring ideas re. new functionality to improve the system)

 Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas

 Contribute to the development of colleagues through knowledge sharing on all aspects of the role.

 Be open minded and suggest ways to continually streamline and improve the process

Technical & Behavioral Competencies

•       Experience in banking or relevant experience is a plus

•       Knowledge of Global Markets, related products, and derivatives and processes is a plus

•       Ability to work with MS Office (namely, Excel)

  • At least 2-5 years experience in finance or banking related industry

Specific Qualifications (if required)

  • Degree in Finance, Business; post-graduate degree in Business or Finance
  • Fluent in English, written & verbal.
  • History of achievement in previous roles
  • Innovative, creative and pro-active
  • Rigorous to ensure quality
  • Strong interpersonal skills
  • Client Oriented
  • Excellent verbal, presentation and written communication skills
  • Excellent analytical and problem solving skills


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Organizational skills

Communication skills - oral & written

Client focused

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 2 years

Discover the different professions within BNP Paribas: Operations Management

Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.

Find out more

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more