Provision of creative and effective estates management advice and execution. The role is wide ranging and covers areas such as landlord and tenant liaison, senior client stakeholder engagement and reporting, ensuring statutory and leasehold compliance and the maintenance of records evidencing compliance.
The role will include oversight and where appropriate execution of transactions, eg Acquisitions, Lease Regears, Disposals (freehold & leasehold) and surrenders.
A flexible approach to problem solving and broad base of property knowledge is required.
The preparation of budgets and a very close working relationship with and oversight of the Treasury Services team will be required, ensuring the correct processing of invoices, funding requests and reports.
Able to identify, promote and impellent value add initiatives.
Support the Account Director in the wider delivery of account services to clients
Promote and develop the Occupier Solutions offering within the wider BNP Paribas business
Deliver high quality Estates Management Services
Management and delivery of high quality, accurate and Estates Management reports to clients, including Work in Progress, budgets, compliance and lease event reports in a timely manner.
Regular verbal and written updates to clients on projects.
Manage subcontractors ensuring adherence to all BNPPRE and client policies and processes.
Undertake a role in the promotion and development of the Occupier Solutions offering within the wider BNP Paribas business
Provide accurate management information to the Senior Management team as required
Contribute directly towards improving the team’s profitability
Develop the skills and potential of the team
Ensure delivery of service by generating effective working relationships with other parts of BNP Paribas Real Estate
Roles and responsibilities
Manage fee negotiations, billing and actively manage debtors
Bill regularly and collect fees as quickly as possible
Assist with the accurate forecast of fees when required to do so by the Account Director.
Assist the Account Director in the development of initiatives to improve profitability
Clients and Business Development
Actively manage clients to deliver financial goals
Maintain and build client relationships
Actively sell our Occupier Solutions capability to the client
Develop a solid track record to aide a future renewal of contract
Working Periodically from clients head office location
Identify cross selling opportunities and execute them
Monitor the pipeline of current and prospective assignments and action
Monitor service to clients via regular reviews and promptly rectify any shortfall in quality
Develop a strong network of relationships and proactively sell services across the Group
Work with managers/directors outside of the team in the achievement of our company vision and objectives
Responsible line management across different offices for and manage resources on assignments where appropriate
Coaching/mentoring of others
Attend external networking events, keep abreast of market and Energy Sector developments and share these regularly with the team and Group as required
Proficient in the TRAMPS portfolio management system
Contribute to the delivery of a high quality service
Manage change effectively in order to improve quality and profitability
Improve systems and processes - be innovative and creative and encourage this in others
Working in conjunction with the Account Director carry out regular client reviews, Quarterly Business Reviews, monitor client developments and share these with colleagues
Ensure successful completion of business related projects
Educated to degree level
Demonstrable record of delivery in the UK Real Estate market with a strong Estates Management background, particularly from an occupier-based position
Previous experience and substantial evidence of enhancing client service.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.
Primary Location: GB-ENG-LondonJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsSchedule: Full-time
Behavioural competency: Attention to detail / rigorTransversal competency: Ability to inspire others & generate people's commitmentReference: LON1438