The bank for a changing world

We are looking for

Associate Director - Client Finance

Apply REF: BHM465

The role

The Associate Director is responsible for leading the team of client accountants who provide accounting services to either the corporate occupier or investor property management clients. As a member of the department’s Senior Management Team (SMT) the Associate Director supports by:

  • Managing Client Reporting teams to deliver monthly and quarterly reporting to meet the clients’ accounting needs.
  • Ensuring service levels and other targets agreed with clients and internal surveying teams are met, monitoring key performance indicators and reporting on a regular basis in accordance with client and departmental requirements.
  • Ensuring all statutory, legislative and internal process requirements are met, including requirements of HMRC and the Royal Institution of Chartered Surveyors.
  • Working with the Head of Client Finance and SMT to create and continuously improve the client accounting capabilities and ensure the department is recognised both internally and externally as a leader in its field.

 Key deliverables


  • Lead the client reporting team, ensuring staff are of appropriate calibre, well trained and motivated, and organised effectively to meet client requirements.
  • Oversee recruitment, retention and career development of employees to develop committed, high performance, client focussed teams.
  • Assist in establishing and implementing departmental targets and set objectives for the client reporting team ensuring that they are communicated clearly and effectively, and that individual performance by team members against these objectives is monitored and measured.
  • Implement the company’s performance management programme, adhering to and promoting internal performance standards, and ensuring areas for development and improvement are identified and addressed.
  • Provide coaching and support to members of the client reporting team to ensure appropriate levels of performance and technical skills are maintained.


  • Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met.
  • Assist in designing and implementing the departmental control framework and delegation policy.
  • Work with internal audit and compliance to ensure that all compliance and control requirements are met.
  • Participate in and monitor the effectiveness of controls of activities performed by the team.

Service Delivery

  • Ensure that members of the client reporting team understand and achieve internal and external client objectives and that service levels are defined, agreed and met.
  • Increase the range of services provided by Client Finance and the expertise deployed to develop key differentiators and assist actively in winning new business.
  • Develop and maintain effective relationships with internal and external clients and ensure effective co-ordination with the shared service and treasury functions to ensure satisfaction with all client accounting services delivered.
  • Support surveying colleagues in tenders for new work including the pricing of instructions and preparation of client pitches.
  • Monitor and control the content and quality of accounting deliverables to ensure information provided to clients is accurate, complete and timely.
  • Review and interpret client accounting requirements providing ad-hoc advice to clients and working with clients and the Client Finance team to refine deliverables and ensure effective delivery mechanisms.
  • Ensure all statutory and tax requirements for clients are satisfied and that both company and legislative procedures and controls are adhered to.



  • Individual and team based targets
  • Manages within budget and minimises overhead spend

Clients and Business Development

  • Manages existing client relationships.
  • Identifies and helps progress new business opportunities both in and outside own discipline Able to work on a broad range of projects referring only to senior colleagues/ external specialists on highly unusual or technical issues.
  • Specialist in one aspect of own discipline. Broad knowledge of principles and practices of related disciplines
  • Enhances BNP Paribas Real Estate‘s reputation through successful delivery
  • Builds own network internally and externally


  • Manages Client Reporting team
  • Recognised senior specialist who shares knowledge and advises others
  • Works with and develops junior employees
  • Coaching/mentoring of others

Person specification

Essential Qualifications

  • Recognised professional accounting qualification (ACA, ACCA or CIMA)

Essential skills

  • Proficient in MS Office
  • Experience of leading property management and accounting packages for managing agents
  • Experience of accounting techniques, internal and external reporting, finance operations and processes

Essential experience

  • Service charge accounting experience
  • Accounting and/or management operations experience
  • Background in large accounting operations, ideally in a client or property context
  • Strong people management, interpersonal and mentoring skills, with demonstrable experience of leading teams
  • Ability to build team relationships and use influencing skills to interact effectively and deliver through others
  • Excellent verbal and written communication skills, including experience in client pre-sales activities and general presentation skills
  • Committed to the provision of excellent customer service and to meeting deadlines
  • Commercially astute, innovative and solutions oriented
  • Good appreciation of risk management and formal governance policies
  • Organised and methodical, able to manage multiple projects.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.

Primary Location: GB-ENG-BirminghamJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsSchedule: Full-time Behavioural competency: Attention to detail / rigorTransversal competency: Ability to develop and adapt a processReference: BHM465