Description – APAC
Line / Function:
of Direct Reports:
The senior will be assisting in monitoring the BAU
activities of Alert Management services. He will be serving numerous
Institutional Clients and their Portfolio’s in the areas of Compliance
Filtering USD control and fraud monitoring pertaining to different markets
across the globe. The senior is responsible for interacting with Line Managers
and the clients of BNP Paribas Group and needs to provide high quality of
service to the internal/external clients to meet the expected service
Senior will validate the daily operations/workflow within
the business group and helps the Assistant Manager in achieving the process
deliverables. Solid technical understanding of the business, including strong
knowledge of the process. Demonstrated commitment to continuous process
- Should adhere to the set SLA’s and ensure
delivery within the agreed timelines.
- Should handle all credit check request/ alerts
and Fax instructions within agreed cut-offs.
- Should be a good team player and work closely
with all team members
- Should work towards error free processing and
cost minimization for the team.
- Should be willing to work under extreme
pressure and for extended hours, if job demands
- Dealing with the various internal and external
stakeholder effectively and efficiently.
- Carrying out various identification checks to
comply with anti-money-laundering regulations and prevent fraud
- Answering client account manager, other
internal department queries and handling telephone calls concerning risk-monitoring
- Ensure all the queries handled with utmost care
without errors/mistakes and within the TAT.
- Prioritize the work and perform the same with
- Taking corrective measures/action in
consultation with the Assistant Manager/Manager.
- Escalate unresolved open items to Assistant
- Maintain Communication Channels with internal
- Participate in Cross Training and ensure the
Knowledge transfer between the team and three processes.
- Participate in Brain Storming Sessions and
share the best practices and ideas with the peer groups and team
- Should work closely with all internal
departments to resolve conflicts
- Knowledge on compliance laws and swift message
types would be an added advantage.
The senior will report to the
Assistant Manager/Team leader/ shift supervisor.
The position interfaces with
other Process Associates, Mid Office Staff, Relationship Managers and
The position interfaces with
International Team Members of BNP
Group and its Clients or Vendors or Sub-Custodians
Investigate accurately credit Compliance
blocks and anti-fraud checks within respective deadlines.
Interact with both internal and external
clients to resolve issues and queries.
Query resolution in accordance with time
frames set out in Client SLA’s / timely basis
Ensure all errors/break down of procedure are
documented as per BNP Paribas policy
To be based in Chennai and prepared to travel
Based on the experience, He / She should able
to identify the loopholes in the process and put stringent controls in place
Zero error findings on ORPC checks for
all fixed activities
& Behavioral Competencies
MBA or equivalent degree
At least 3+ years of experience in a financial
organization ideally with knowledge of Settlement related activities -cash.
Knowledge on Capital Markets
instruments and Compliance laws is an added advantage
Qualifications (if required)
High computer skills
In depth understanding on all dependent system
Trouble shooting skills set to ensure
Behavioural Skills: (Please select up to 4
collaborate / Teamwork
Attention to detail / rigor
Creativity & Innovation / Problem
(Please select up to 5 skills)
develop others & improve their skills
understand, explain and support change
develop and leverage networks
Ability to set
up relevant performance indicators
Master Degree or equivalent
At least 3 years
Other/Specific Qualifications (if required)
MBA or equivalent