About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
ALMT function is responsible for assets of BNP Paribas. It also handles Bank's funding needs and risk management activities.
ALMT IT is a Deal Capture & Deal Processing Application catering to IT demands of ALMT functions within the bank.
ALM Treasury is responsible for managing and guiding the liquidity of assets and liabilities, including setting internal rules, setting funds transfer pricing, operationally managing Intraday liquidity, and monitoring liquidity indicators with the aim of minimizing liquidity risks and costs.
In addition, it defines ALMT operational framework such as local funding rules, cut-off times, intraday liquidity, cansh clearing and cash cinsumtion limits.
Job Title:
Senior Support Analyst
Date:
31st Oct, 2025
Department:
CIB-ITO-Production
Location:
Mumbai
Business Line / Function:
ALMT
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
This is for a Senior Support Analyst role, reporting to the Application Support Manager within ISPL GM TP APS.
The role includes ITIL Operations, Transition & Design activity, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking software & in-house applications.
APS team member is responsible for providing technical and functional production support, responsible for operations/user queries, maintenance of key application platforms, functional deployment within the GM TP APS domain.
Responsibilities
Direct Responsibilities
1. Candidate must work as level 1/2 support analyst to bring technical and functional issues to resolve.
2. Candidate must have good experience on SQL / PL-SQL.
3. Candidate should be able to write complex SQL queries and can troubleshoot DB issues.
4. Candidate should be responsible and act proactively to prevent performance issues or application crash.
5. Candidate should be responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
6. Candidate should be able to handle ITIL Methodologies like Change, Incident, Problem, and Service Management.
7. Candidate should be able to monitor the recurrent incidents, perform problem management, and escalate to the next level of support or development team when required
8. Responsible for UAT/PROD deployment & validation.
9. Analyzing/documenting problems, recommending solutions, & initiating corrective action
10. Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Contributing Responsibilities
Good to have Banking Domain Knowledge (Corporate & Investment)
Technical & Behavioral Competencies
Technical :
DatabasesKnowledge on RDBMS, Oracle, SQL.Operating SystemWindows, Linux/UNIXUNIXKnowledge on Shell Scripting, Process Management, Memory Management, Network Management commands.ITILGood Understanding of ITIL framework, especially on Incident, Request, Problem and Change management.
Should have worked in ITIL process and best practices.MiddlewareKnowledge on tomcat OR any Middleware troubleshooting and Deployment ProcessScheduler ToolsAutosysMonitoring ToolsDynatraceTicketing ToolsService Now, JIRA
Behavioral:
1. Proactive with good verbal and written communication skills.
2. Good analytical and problem-solving skills.
3. Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
4. Ability to prioritize workloads and manage conflicting requests on time in a continually fast-moving environment, enthusiastic to work in challenging environment.
5. Effective problem-solving abilities.
6. Ability to adapt to change.
7. Exhibits positive interpersonal and team skills.
8. Commitment to company quality standards including: issue resolution timescales, quality improvement and commitment to resolving issues correctly.
9. Aptitude for learning.
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / teamwork.
Communication skills, oral & written.
Critical thinking.
Ability to share / pass on knowledge.
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change.
Analytical Ability.
Ability to develop and adapt to a process.
Ability to anticipate business / strategic evolution.
Ability to develop others & improve their skills.
Education Level:
Bachelor Degree or Equivalent.
Experience Level
6 to 9 years.
Other/Specific Qualifications (if required)
1. Good Anaytical skills.
2. Excellent documentation skills.
