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Assistant Manager, Tax Services

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Last update 16.04.2024

Position Purpose

The Tax Services team is a customer focused team; they support the business and client activities of the Operations division of BNP Paribas Securities Services. The team works in partnership with our clients to ensure all client deliverables are met accurately and on time. The team also has extensive interaction and dealings with all teams within the Operations division as well as other internal BNP Paribas Securities Services teams such as the Risk Function and Relationship Management teams. 

The Tax Services team is responsible for managing the successful delivery of tax operations services to all of our clients. 

This includes the following- 

  • Managing the client relationship from a tax reporting perspective. 
  • Ownership of monthly, quarterly, annual and ad hoc client tax deliverables. 
  • Maintenance of tax reporting infrastructure and templates.
  • Tax process control and risk management.
  • Working with other departments to resolve internal and external queries.
  • SME involvement in transitions and projects.

All services delivered by this team are required to consider current legislative and regulatory requirements and they must comply with operational risk guidelines. The team is involved in all major projects and transitions. Also, the investigation, management and resolution of any client and internal queries or issues which are directed to the team.

Summary of the Role:

The Assistant Manager will report directly to the Tax Services Manager and is responsible for supporting the Manager in managing the timely and accurate delivery of reporting and calculation services to Clients in accordance with service level agreements. 

On a day to day basis, the Assistant Manager provides support to the Senior Accountants, enabling them to manage their clients and deliverables and assisting them to resolve specific queries with the client. The Assistant Manager is the initial escalation point for all of our clients.

Working with various teams and individuals in the Operations division, the Assistant Manager is enlisted with facilitating excellent client support and service; they deal in a pro-active and effective manner with clients, both internal and external.

Key Responsibilities:

  • Review taxable income calculations for managed investment schemes, superannuation funds, life and insurance companies and LICs.
  • Assist the Senior Accountants with training, coaching and development.
  • Act as the escalation point for the Senior Accountants in the team for internal and external clients. 
  • Ensure that deliverables to clients are delivered accurately and on time in accordance with agreed Service level agreements (SLA).
  • Ensure that client queries are resolved in a timely manner and that any issues are escalated to the Tax Manager.  
  • Ensure testing of templates and processes is completed accurately and on time to ensure compliance with current legislation and internal policies.  
  • Ensure all procedures and tax services documentation is standardized, up to date and fit for purpose.
  • Perform formal supervision and controlled self-assessment testing of procedures and deliverables with our agreed risk management framework.
  • Support the wider team at peak periods and act as the operational cover for colleagues. 

Qualifications & Experience required for the role:
  • At least 5 years’ experience within the Australian financial services industry 
  • Extensive tax compliance experience in dealing with managed investment schemes, insurance and superannuation funds
  • Qualified Accountant/Tax specialist qualifications
  • Excellent communication skills, both verbal and written
  • Strong planning and co-ordination skills
  • Demonstrated history of managing clients and auditors at yearend
  • Enthusiastic and motivated with the ability to solve problems creatively and pragmatically
  • Demonstrated history of collaboration and uplifting service

Technical Skills required for the role: 

  • Knowledge of fund accounting, financial reporting and tax reporting and related operational risk and compliance requirements of the client service function.
  • Solid understanding of the accounting and taxable income reconciliation process and the tax treatment of financial products and instruments.
  • Good understanding of the application of tax principles in relation to unit trusts and the impact on its unitholders.
  • Up to date knowledge of Australian Accounting and APRA reporting standards

Core Competencies required for the role:  

  • Accountability - Committed to achieving the organisation’s objectives. Demonstrates perseverance and is accountable for own actions.
  • Attention to detail - Ensures accuracy and implements processes to ensure quality of output.  Ensures high personal standards in all areas of work.
  • Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market
  • Change management - Displays flexibility to change and is open to new ideas.  Encourages others to be open to innovation.  Values feedback and gives people scope and confidence to generate ideas.
  • Communication - Oral:  Expressing ideas effectively in individual and group situations.  Adjusting communication style to match the needs of the audience.  Written:  Expressing ideas clearly in all written documents.  Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
  • Individual Leadership - Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement.  Adjusts behaviour to accommodate tasks, situations and individuals.
  • Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently.  Effectively manages own time and resources to meet deadlines and quality standards.
  • Risk awareness - Adheres to the organisation’s processes and procedures.  Demonstrates a good understanding of compliance issues and implements work practices that minimise operational and reputational risk
  • Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners
  • Technical/professional knowledge - Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas.  Keeps abreast of current developments and trends in area of expertise


As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization
•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

More information 

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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