BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

Employee Related Services is an administration function, which facilitates employees travel, expenses, credit cards, telecom and stationery requests. It also manages guest cabs and foreign registration services (FRRO) and global RFP programs.

Job Title:

Assistant Manager


18 Dec 22


Administration ERS



Business Line / Function:


Reports to:



(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

This position would support Employee Related Services activities for Chennai and Bangalore

  • General Objective : Client Satisfaction
  • To be proactive and take self-initiatives in improving the existing work.
  • To be a team player
  • Maintain the Code of Conduct and adhere to all policy guidelines


Main tasks


Corporate travel management

Assist in defining TraveI policy, mobile reimbursement policy within group/APAC scope &  framework, implement, supervise tasks around it and ensure adherence. 
Ensure all travel undertaken are compliant within the travel policy framework
Manage, monitor and supervise all inbound and outbound travels
Manage the KPIs and SLA defined with the  designated travel desk
Manage and process all travel related documentations like visa covering letters for outbound travelers, invitation letter for inbound travelers
Handle and provide solutions to any travel related issues that may arise
Analyzing and preparing reports on travel spend
Ensure travel cost are booked under correct cost centers & GL's

Expense tool and Travel request  management including Online booking tool adminstrator

Being concur tool adminstrator ( Expense & Request tool );
Manage the concur functional and technical support and provide resolution to all isues faced by employees. Manage and monitor Concur user profiles including modifying the profile settings, troubleshooting technical user errors, password reset, assistant setup etc.
Concur Expense & Requests
Ensure the concur tool is working seamlessly  
Ensure expenses are claimed  and travel charged under the correct GL
Creating and managing expense types, work flows and approval flows
Ensure concur expense automatically imports credit card charges
Ensure all requests are policy compliant
Train new team members on concur expense & request module

Corporate credit card adminstrator

Responsible for administrating the Corporate Credit Card Program, including handling the card application process, card usage, delinquency management, reinstatement, card cancellation,  overviewing the payments, reporting and data analytics, accounting & reconcilation of credit card transactions under Business travel account primarily used for travel- air and other travel services including travel agent transaction fee, timely processing of payment, raise disputes for inocrrect transactions,

Car booking for business travel/BCP movement/relocations

Ensure all the cabs requests are fulfilled in time
Ensure billing accuracy
Conduct service meetings, take feedbacks, ensure all safety, security standards are maintained

Office supplies - Office and Printed stationery

Ensure standard ordering process is maintained across all locations
Monitoring catalogue items and rates
Ensure team makes sure appropriate requests and approvals are taken before ordering
Handle and provide solutions to any order related issues that may arise

Corporate Mobile connections

Signing purchase order for new connections
Approving disconnections / plan change / Group billing
Ensuring all documentations are correct
Ensure any exceptions have necessary approvals in place
Guide the team in any issues which may arise
Maintain appropriate business relationship with vendors
Conduct service meetings

FRRO & immigration related activity

Coordinate with HR and expat for the necessary documents required for filing
Monitoring and follow-ups to ensure timelines at met
Billing and approving invoices

Attend/ Support to  periodic internal audits  ( OPC/ORC/IG)

Provide required monthly dashboards, trackers and evidences for quarterly OPC reviews
Provide relevant business justification for any queries raised

Active participation in RFP across area of work with all service providers

Participate in the Global RFP hotel program, all related tasks/service providers
Provide suggestion on Hotels to be invited for the bid
Negotiate rates for short as well as Long stays

Event Management

Participate in acquiring quotations

Negotiations & finalization of quotes

Coordination with respective teams 

Billing and payment   

Assist the CAO & MD of Chennai ( Site lead)

Managing calendar ( arranging, re arranging meetings, cancelling etc.)
Arranging yearly meetings
Providing times slots for meetings requested
Filing personal monthly claims in concur
Raising travel requests in concur
Web checkins and boading pass
Making all necessary arrangements for travel
Arranging any other group meetings or events as per requests

Required Skills

Understanding on corporate travel management with air, hotel and visa knowledge
Basic accounting knowledge
Good understanding on MS office
Good time management
Ability to multi task
Strong interpersonal, communication & presentation skills
Strong negotiation skills
Thinker and problem solver
Willing to work extended hours

Contributing Responsibilities

Team player

Taking complete ownership of any task assigned

Seamless Coordination with other team members

Ability to multitask

Ability to handle pressure

Willingness to work extended hours

Technical & Behavioral Competencies

Good Communication skills (written and oral)

Accounting knowledge

MS Office

Specific Qualifications (if required)

Commerce Graduate, travel & administration management experience.

Travel Diploma preferable 

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Personal Impact / Ability to influence

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training…

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 5 years

Discover the different professions within BNP Paribas: Support Functions

As a member of our Procurement, Marketing or Human Resources teams, you will be making your own contribution to the smooth-running of the Group, its influence and brand. Our Support Functions cover a very broad range of specialist skills that provide an equally impressive range of opportunities!

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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