The bank for a changing world

We are looking for

Application Support Analyst (12 months contract)

Apply REF: C D000100

Department overview

To provide quality, cost-effective, robust IT services / solutions to allow the various BP2S business units to achieve their respective corporate goals and objectives

Position overview

To be part of the BNP Paribas Securities Services (BP2S) IT – Service Delivery team, providing production support for all in-house BP2S applications and interfaces, as well as involvement in the delivery of projects, and provision of BCP solutions.

Liaises with

Internal:

  1. BP2S business units on support activities

  2. BP2S Service Delivery Client Support (service desk)

  3. BP2S Service Delivery Night Operator

  4. BP2S Project Services (primarily regarding hand-over activities)

  5. BNPP Regional IT (primarily regarding infrastructure matters)

  6. BNPP Singapore ARCC (escalation of NetIQ alerts)

  7. BNPP Global IT (supporting global solutions)

    External:

  8. Vendors (3rd line support & system upgrade)

  9. Our client’s IT departments

    Key responsibilities

The responsibilities of the role include, but are not limited to:

 

Application Support

  • Application Support of all in-house BP2S business applications and interfaces
  • Application Support of technical components in 3rd party applications used by BP2S business
  • Application support during business hours & rostered after hours support
  • Respond to alerts raised by application monitoring, investigate and resolve
  • Adhere to ITIL best practice for incident management
  • Proactively check overnight processes with a view to identifying issues before they affect deliverables
  • Assist with BP2S Night Operation issue escalations
  • Problem diagnosis and resolution of both emergency and non-emergency incidents
  • Analysis of data related issues to determine how best to resolve application integrity issues
  • Technical assistance for BP2S business teams relating to general application queries affecting their functional areas
  • Involvement in project handovers to ensure smooth transition to production support
  • Maintenance of system technical documentation within the Service Delivery knowledge base, BTO database, or SharePoint
  • Liaise with the business & other IT teams to ensure that system changes and enhancements are done so using Change Management best practice
  • Assist in both internal and external audit activities
  • Compliance with SAS70 requirements relating to IT functions
  • Minor enhancements to application components where appropriate
  • Adhere to all internal controls to minimize risk
  • Review, analyse, recommend and implement process improvements, and eliminate recurring incidents

Technical Support

  • Monitor application & interface performance and identify improvements to be implemented
  • Ensure database performance, replication and data backups are operating efficiently
  • Assist in keeping DR environment in working order through participation in regular health checks, maintenance activities and tests
  • Maintain in-house alerting systems to ensure production monitoring captures all system exceptions

Qualification / experience

We are looking for a candidate who possesses the following:

  • Strong problem diagnosis and problem resolution skills

  • Exceptional ability to take charge and own support issues and support environment

  • Ability to work under pressure, both at an individual and team level

  • Proven track record of prioritising critical issues, with experience of managing conflicting priorities

  • Flexible

  • Customer focus / Delivery focus

  • Demonstrated continuous improvement capabilities in previous roles

  • Strong communication skills

  • Proactive

  • Enthusiastic team player

  • Encourage effective teamwork through collaboration, enabling the sharing of skills, experience and ideas

Technical

  • At least 2 years financial markets / fund manager / investment administration experience.

  • At least 2 years proven 2nd / 3rd level application support, or similar. Service Desk support is not applicable. Developer support of own applications is not applicable

  • At least 4 years proven experience with SQL Server (including programmatic modules). Essential need to understand and write SQL code. Preference for advanced experience in DB maintenance tasks, replication and DB backups

  • At least 2 years MS SQL Reporting and SQL Server Integration Services

  • Hands-on experience, with supporting evidence, of supporting .NET (C#, VB, ASP) and VBA

  • Proven experience with web service technology, e.g. WCF, IIS

  • Exposure to MQSeries, Websphere, SFTP and other file transfer protocols

  • Experience of monitoring technologies with preference for BMC NetIQ & MS SCOM

  • Degree qualification in Computer Science based subject

    Preferable:

  • Experience with Microsoft Biztalk

  • Exposure to industry standard applications, e.g. HiPortfolio, pControl, SWIFT

  • Thorough knowledge of BNP Paribas Securities Services technical environment

  • Understanding of change control process

Primary Location: AU-NSW-SydneyJob Type: Fixed TermJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years Behavioural competency: Ability to collaborate / Teamwork, Personal Impact / Ability to influence, Attention to detail / rigor, Resilience, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Analytical Ability, Ability to understand, explain and support change