The bank for a changing world

We are looking for

Application Support Analyst (12 months contract)

Apply REF: C D000100

Department overview

To provide quality, cost-effective, robust IT services / solutions to allow the various BP2S business units to achieve their respective corporate goals and objectives

Position overview

To be part of the BNP Paribas Securities Services (BP2S) IT – Service Delivery team, providing production support for all in-house BP2S applications and interfaces, as well as involvement in the delivery of projects, and provision of BCP solutions.

Liaises with


  1. BP2S business units on support activities

  2. BP2S Service Delivery Client Support (service desk)

  3. BP2S Service Delivery Night Operator

  4. BP2S Project Services (primarily regarding hand-over activities)

  5. BNPP Regional IT (primarily regarding infrastructure matters)

  6. BNPP Singapore ARCC (escalation of NetIQ alerts)

  7. BNPP Global IT (supporting global solutions)


  8. Vendors (3rd line support & system upgrade)

  9. Our client’s IT departments

    Key responsibilities

The responsibilities of the role include, but are not limited to:


Application Support

  • Application Support of all in-house BP2S business applications and interfaces
  • Application Support of technical components in 3rd party applications used by BP2S business
  • Application support during business hours & rostered after hours support
  • Respond to alerts raised by application monitoring, investigate and resolve
  • Adhere to ITIL best practice for incident management
  • Proactively check overnight processes with a view to identifying issues before they affect deliverables
  • Assist with BP2S Night Operation issue escalations
  • Problem diagnosis and resolution of both emergency and non-emergency incidents
  • Analysis of data related issues to determine how best to resolve application integrity issues
  • Technical assistance for BP2S business teams relating to general application queries affecting their functional areas
  • Involvement in project handovers to ensure smooth transition to production support
  • Maintenance of system technical documentation within the Service Delivery knowledge base, BTO database, or SharePoint
  • Liaise with the business & other IT teams to ensure that system changes and enhancements are done so using Change Management best practice
  • Assist in both internal and external audit activities
  • Compliance with SAS70 requirements relating to IT functions
  • Minor enhancements to application components where appropriate
  • Adhere to all internal controls to minimize risk
  • Review, analyse, recommend and implement process improvements, and eliminate recurring incidents

Technical Support

  • Monitor application & interface performance and identify improvements to be implemented
  • Ensure database performance, replication and data backups are operating efficiently
  • Assist in keeping DR environment in working order through participation in regular health checks, maintenance activities and tests
  • Maintain in-house alerting systems to ensure production monitoring captures all system exceptions

Qualification / experience

We are looking for a candidate who possesses the following:

  • Strong problem diagnosis and problem resolution skills

  • Exceptional ability to take charge and own support issues and support environment

  • Ability to work under pressure, both at an individual and team level

  • Proven track record of prioritising critical issues, with experience of managing conflicting priorities

  • Flexible

  • Customer focus / Delivery focus

  • Demonstrated continuous improvement capabilities in previous roles

  • Strong communication skills

  • Proactive

  • Enthusiastic team player

  • Encourage effective teamwork through collaboration, enabling the sharing of skills, experience and ideas


  • At least 2 years financial markets / fund manager / investment administration experience.

  • At least 2 years proven 2nd / 3rd level application support, or similar. Service Desk support is not applicable. Developer support of own applications is not applicable

  • At least 4 years proven experience with SQL Server (including programmatic modules). Essential need to understand and write SQL code. Preference for advanced experience in DB maintenance tasks, replication and DB backups

  • At least 2 years MS SQL Reporting and SQL Server Integration Services

  • Hands-on experience, with supporting evidence, of supporting .NET (C#, VB, ASP) and VBA

  • Proven experience with web service technology, e.g. WCF, IIS

  • Exposure to MQSeries, Websphere, SFTP and other file transfer protocols

  • Experience of monitoring technologies with preference for BMC NetIQ & MS SCOM

  • Degree qualification in Computer Science based subject


  • Experience with Microsoft Biztalk

  • Exposure to industry standard applications, e.g. HiPortfolio, pControl, SWIFT

  • Thorough knowledge of BNP Paribas Securities Services technical environment

  • Understanding of change control process

Primary Location: AU-NSW-SydneyJob Type: Fixed TermJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years Behavioural competency: Ability to collaborate / Teamwork, Personal Impact / Ability to influence, Attention to detail / rigor, Resilience, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Analytical Ability, Ability to understand, explain and support change