Department
overview
To
provide quality, cost-effective, robust IT services / solutions to allow the
various BP2S business units to achieve their respective corporate goals and
objectives
Position overview
To be
part of the BNP Paribas Securities Services (BP2S) IT – Service Delivery team, providing
production support for all in-house BP2S applications and interfaces, as well
as involvement in the delivery of projects, and provision of BCP solutions.
Liaises
with
Internal:
BP2S business units on support activities
BP2S Service Delivery Client Support (service desk)
BP2S Service Delivery Night Operator
BP2S Project Services (primarily regarding hand-over activities)
BNPP Regional IT (primarily regarding infrastructure matters)
BNPP Singapore ARCC (escalation of NetIQ alerts)
BNPP Global IT (supporting global solutions)
External:
Vendors (3rd line support & system upgrade)
Our client’s IT
departments
Key
responsibilities
The
responsibilities of the role include, but are not limited to:
Application
Support
- Application
Support of all in-house BP2S business applications and interfaces
- Application
Support of technical components in 3rd party applications used by BP2S
business
- Application
support during business hours & rostered after hours support
- Respond
to alerts raised by application monitoring, investigate and resolve
- Adhere
to ITIL best practice for incident management
- Proactively
check overnight processes with a view to identifying issues before they
affect deliverables
- Assist
with BP2S Night Operation issue escalations
- Problem
diagnosis and resolution of both emergency and non-emergency incidents
- Analysis
of data related issues to determine how best to resolve application
integrity issues
- Technical
assistance for BP2S business teams relating to general application queries
affecting their functional areas
- Involvement
in project handovers to ensure smooth transition to production support
- Maintenance
of system technical documentation within the Service Delivery knowledge base,
BTO database, or SharePoint
- Liaise
with the business & other IT teams to ensure that system changes and
enhancements are done so using Change Management best practice
- Assist
in both internal and external audit activities
- Compliance
with SAS70 requirements relating to IT functions
- Minor
enhancements to application components where appropriate
- Adhere
to all internal controls to minimize risk
- Review,
analyse, recommend and implement process improvements, and eliminate
recurring incidents
Technical
Support
- Monitor
application & interface performance and identify improvements to be
implemented
- Ensure
database performance, replication and data backups are operating
efficiently
- Assist
in keeping DR environment in working order through participation in
regular health checks, maintenance activities and tests
- Maintain
in-house alerting systems to ensure production monitoring captures all
system exceptions
Qualification
/ experience
We are
looking for a candidate who possesses the following:
Strong problem
diagnosis and problem resolution skills
Exceptional ability
to take charge and own support issues and support environment
Ability to work
under pressure, both at an individual and team level
Proven track
record of prioritising critical issues, with experience of managing conflicting
priorities
Flexible
Customer focus / Delivery
focus
Demonstrated
continuous improvement capabilities in previous roles
Strong
communication skills
Proactive
Enthusiastic team
player
Encourage
effective teamwork through collaboration, enabling the sharing of skills,
experience and ideas
Technical
At least 2 years
financial markets / fund manager / investment administration experience.
At least 2 years
proven 2nd / 3rd level application support, or similar.
Service Desk support is not applicable. Developer support of own applications
is not applicable
At least 4 years
proven experience with SQL Server (including programmatic modules). Essential
need to understand and write SQL code. Preference for advanced experience in DB
maintenance tasks, replication and DB backups
At least 2 years
MS SQL Reporting and SQL Server Integration Services
Hands-on
experience, with supporting evidence, of supporting .NET (C#, VB, ASP) and VBA
Proven experience
with web service technology, e.g. WCF, IIS
Exposure to
MQSeries, Websphere, SFTP and other file transfer protocols
Experience of
monitoring technologies with preference for BMC NetIQ & MS SCOM
Degree
qualification in Computer Science based subject
Preferable:
Experience with Microsoft
Biztalk
Exposure to
industry standard applications, e.g. HiPortfolio, pControl, SWIFT
Thorough knowledge
of BNP Paribas Securities Services technical environment
Understanding
of change control process
Primary Location: AU-NSW-SydneyJob Type: Fixed TermJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years
Behavioural competency: Ability to collaborate / Teamwork, Personal Impact / Ability to influence, Attention to detail / rigor, Resilience, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Analytical Ability, Ability to understand, explain and support change