The bank for a changing world

We are looking for

Appian Support Engineer, Senior

Apply REF: 044062

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

 

Job Description Summary

The position has a critical role of supporting Appian infrastructure in general, along with specifics related to several Line Of Business development and production support. The person on this role is expected to be not just familiar with Appian on the operational support level, but on architectural design level, with analytical, designing and building infrastructure skills.

Essential Job Functions

  • Maintain Appian servers & environments

  • Troubleshoot and resolve problems related to Appian infrastructure.

  • Build new Appian servers when needed.

  • Consult and coordinate activities with other units

  • Understand required configurations.

  • Promote Appian workflows to the various environments.

  • Implement releases, upgrades, and/or changes into the environment.

  • Monitor, manage, and tune platforms for availability and performance.

  • Provide 24x7 on-call support, as needed.

  • Provide technical support, as needed, to the enterprise and in house projects.

  • Coordination with the developers, Appian Vendor, and other internal units.

  • Provide technical support, as needed, to the enterprise and in house projects.

  • Maintain infrastructure related documents.

  • Migrated Appian applications from version to version with no data loss by setting up a migration plan including all the stakeholders with the Appian support

  • Hand-on experience in writing the CI and CD scripts to automate the build and the deployment using Ansible playbooks and scheduling the Pipeline Jobs in Jenkins.

  • Develop various scripts and setup monitors to monitor system usage and performance for all the bank products and Appian applications.

  • May perform other Appian support duties as assigned.


Required Experience 
  • Good communication skills interacting with the Business and LOB owners in gathering the requirement for building Appian infrastructure and delivering it on time.

  • Architectural experience in analyzing, designing and building the infrastructure to manage the user load requirement and add additional hardware’s on need basis.

  • Appian v.17.2+

  • Oracle DB

  • Jboss

  • Apache Web

  • Vmware Linux

  • Splunk

  • Solarwinds

  • Appian Perflogs

  • Jira

  • Confluence

  • 5+ years of related experience

  • Bachelor's Degree in Computer Science



Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-Arizona-TempeJob Type: Full-timeJob: Technology