The bank for a changing world

We are looking for

APAC Level A Alert Filtering Team Operator

Apply REF: COM001671

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
 
Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

* excluding partnerships

https://careers.apac.bnpparibas/

Position Purpose

Within Group Compliance, Group Financial Security (GFS) mission is to supervise and coordinate at Group level the organisation and implementation of the control framework designed to prevent corruption, money-laundering and financing of terrorism, to comply with embargoes and international financial sanctions and to protect customers interests. With respect to compliance with embargoes and international financial sanctions, BNP Paribas has set up an elaborate filtering process of its Swift and SEPA messages, based on a centralised platform (SHINE) and an organisation on 4 levels to screen the detections:


1. Level A : first level of filtering at Group level, under GFS responsibility and under APAC Compliance COO in APAC : this level releases obvious “false hits” and escalates the other alerts to B1 for investigation
2. Level B1 : under each Métier responsibility; this level investigates alerts escalated by Level A, gathers all the relevant information needed (client identity and economic purpose of the transaction) and expresses an opinion to Level B2
3. Level B2 : under Local / Métier Compliance responsibility; this level reviews documentation and opinion provided by Level B1 and takes a final decision, either to release, reject/block or escalate to level C
4. Level C is under GFS Paris and GFS New York responsibility. It is the ultimate level making a final decision on alerts escalated to them by Level B2.


At Group level, Level A is provided by a global team under GFS responsibility and APAC Compliance COO in APAC completing screening of all Group alerts generated on the Paris centralised platform SHINE. From an operating perspective, From an operating perspective, Level A relies on a team based in Paris, under GFS Paris direct responsibility, which operates 7am to 8pm Paris time on weekdays. Alongside Paris, a team based in Singapore, reporting directly to Group Compliance Asia Pacific COO based in Singapore and functionally to GFS Paris. The Singapore team will operate according to the following timeframes:


• On week days (Singapore time):
-00am to 8am & 8am to 4pm (teams of 7 + 1 manager)
• On Saturday (Singapore time):
-00am to 8am and 12pm to 9pm (teams of 3-4)
• On Sunday (Singapore time):
-9am to 5pm & 5pm to 00am (team of 2-3)
• French public holidays: supports Paris team if necessary  (2-month notice)
• On Singapore Public holidays, the service is to be provided as usual. 

Level A responsibility is primarily treating a very large number of alerts within a short timeframe in order to release the messages that are, without doubt, “false hits”. All the other alerts must be escalated to the next level, ie B1. Level A team manager regularly conducts checks, through sampling, to ensure that the released alerts have been released properly.

Key Responsibilities

• Review transactions alerted by the filtering system SHINE and apply the decision grid provided by GFS Paris in order to determine within the timescale defined in the SLAs with the Group’s entities:
- Identify the obvious false positive alerts that need to be released for final processing
- Escalate the true alerts in Shine to Level B1 for investigation.
• Contribute to an efficient treatment of alerts by the team in the defined timescale by:
- quickly informing the team leader of any issue relating to the system or unexpected surges in volumes
- providing feedback on the nature of alerts in the context of unusual circumstances (a- unexpected events : surge in volume, b- expected events : new location/activity joining the platform, new types of messages filtered, …) in order to help team manager with the reporting to head-office team
• Maintain the knowledge of the SHINE decision grid and of its potential evolution by performing the training as requested by :
- attending the training sessions
- performing the e-learning programme
- sharing their own knowledge with the rest of the team
• Maintain the knowledge of the Level A procedures and decision grids by performing the training as requested by :
- attending the training sessions
- carefully reading the notes and documents provided
- performing the e-learning programme
- sharing their own knowledge with the rest of the team

Level A team operates on a Permanent Day Shift and Rotating Shift Basis, with the team providing coverage over the hours stated above. These shifts are subject to final confirmation and may be subject to change periodically in line with business needs.


Competencies (Technical / Behavioral)

• Knowledge of Fircosoft will be preferred
• Understanding of banking messages frame
• Ability to focus
• Steady concentration, resilience
• Ability to cope with peaks of activity level (resilience)
• Discipline, strict compliance with instructions
• Team spirit
• Attentive to details
• Fluent in English


Specific Qualifications Required

• 4-5 years experience in Compliance or an Operational role.

Primary Location: SG-06-SingaporeJob Type: Standard / PermanentJob: COMPLIANCEEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 years Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Decision MakingTransversal competency: Ability to understand, explain and support change