We are looking for

APAC FX Prime Brokerage Client Services

Apply REF: ITO001569

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. 
Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.  
* excluding partnerships

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.


Position Purpose

BNP Paribas Prime Brokerage (PB) offers an impressive breadth and depth of services, providing clients with a fully integrated front-to-back solution and a global approach for financing, execution and servicing.

Prime Services combines the historical strength in traditional Prime Brokerage services – top rated in Securities Lending, Client Service, Capital Introduction and more – with the innovative DNA of the GECD franchise. This combination allows the anticipation of client needs and development of solutions to the problems they face. 

Within this business, the PB Client & Trade Service team is part of Global Market Operations and is dedicated to provide a premium service to PB clients and Front Office acting as the single point of contact regarding post-trade management and daily operational activity across all asset classes. By leveraging the synergy from client services and trade support functions, the team is also coordinating production & issues solving with all internal Operations departments aiming to be more client-focus and to improve turnaround time, services quality and client relationship management.

Teams based in London, New York, and Hong Kong provide seamless solutions in multiple asset classes, ensuring clients benefit from local support and expertise as well as proactive management of their issues.


Direct Responsibilities

Product Scopes: all PB Fixed Income products mainly on FX spots, FX futures, FX options, NDFs…etc

Its Primary responsibilities are 
1.    Support the operational set up of all new clients for the FXPB workflow. This will involve static data set up, execution of legal and on boarding documents, internal readiness reviews, and other ad hoc tasks associated with the operational set up of a client.  
2.    Monitor, coordinate, automate and review various daily reconciliations.
3.    High level of accuracy and attention to detail around trade capture, reconciliations and processes.
4.    Coordinate and execute FXPB testing. This will involve static data set up, creation of testing scenarios, facilitate client position reporting, margin reporting and other ad hoc issues in the front to back workflow.
5.    Liaise with clients, banks and third party platforms regarding trade discrepancies.
6.    Build and maintain excellent working relationships with other internal partners such as Relationship Management, Legal, Sales, Trading, Middle Office, Collateral teams, IT, Risk, and Back Office.
7.    Management of Trade life cycle events for FXPB, such as Option exercises and NDF fixings.
8.    Responsible for Invoicing of clients.
9.    Participating and Chairing Projects.
10.    Process Re-engineering of current processes, and generating fresh ideas.
11.    Good working knowledge on margin and NOP calculations for risk monitoring.

Contributing Responsibilities

•    Bring solutions to new business initiatives for development
•    Propose process improvements to improve client journey.
•    Contribution to perform supervision on the outsourced services (if any).
•    Bring Direct contribution to BNPP operational permanent control framework
•    Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
•    Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.
•    Comply with internal and external regulatory and compliance requirements
•    Comply with the BNPP standards of Code of Conduct
•    Comply with the BNPP IT Security policies
•    Anti-Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

Technical & Behavioral Competencies

Core Competencies
•    Drive for results – Delivers high quality work.
•    Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
•    Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
•    Team player & cross cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
•    Client focus – Sees stakeholders as well as external clients as customers.
•    Not afraid to question processes and current system flows.

Essential Personal Skills
•    Diligence - Displays dedication and prioritises problems by considering the impact on the business; identifies quick-wins.
•    Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
•    Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
•    Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
•    Proactivity - Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided.
•    Structured – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.

Experience and Specific Qualifications


•    3 year experiences in an FXPB Client Service Role essential.
•    A thorough understanding of financial markets and product. Strong equity derivatives and FX products knowledge (including the Front-To-Back workflows and the product event management)
•    Previous experience in the FX industry in Trade Support or Operation role environment is essential.
•    Proficiency in Excel, with programming skills (VBA, Excel, Access) preferable
•    Experience with Traiana and ECN related products advantageous.
•    Good working knowledge of Options and NDFs.


•    Good influencing and relationship-building skills.
•    Fluency in English, both and written communication and interpersonal skills.
•    Pro-active in general, taking own initiatives to prevent risks/issues.
•    Ability to work well under pressure and take initiative.
•    Solid work ethic and high levels of motivation.
•    Strong Client Focus – Capacity to work with various clients with strong client services orientation. Need to be sensitive about the rationale of their requests and be proactive when replying to them. Work as partnership while consistently keeping an independent mindset.
•    Analytical mindset – Aptitude to understand the Front-To-Back workflows and handle exceptional issues with logical mindsets to communicate with Front Office
•    Organized & good resistance to stress – This is a much fast paced dynamic environment; therefore excellent time management and good positive resistance to stress are compulsory. Required to work independently and with ability to multi-task and cope with changing priorities.
•    Accuracy & Attention to detail – Ability to ring the bell for any abnormal trade pattern and escalate in timely manner
•    Innovation and initiatives (Think “outside the box”) – Proactive/ Demonstrate willingness to constantly improve the status quo. Understand well the processes in place and evaluate if needed, alternative options to do things better with a cost - benefits / ROI approach and to execute change.
•    Self-discipline & autonomy – Have a constant “delivery on time” mindset, both on the daily production and on the projects handled. Ability to work on its own with little supervision.
•    Flexible, Adaptability & Change Management – Ability to easily adapt to new situations (new booking systems, new products, new activities to manage…) as this is a constant changing environment
•    Escalation & Reporting process – Internal rules of reporting and escalation to Operation and FO need to be known & applied. The team member also needs to report any sensitive information/issues and escalate immediately to their management.

Primary Location: HK-Hong Kong (HK)-Hong KongJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years Reference: ITO001569