About BNP Paribas Group:
Worldwide, BNP Paribas has a presence in 74 countries with more
than 190,000 employees. It has key positions in its three main activities:
Domestic Markets and International Financial Services (whose retail-banking
networks and financial services are covered by Retail Banking & Services)
and Corporate & Institutional Banking, which serves two client
franchises: corporate clients and institutional investors. In Asia Pacific,
BNP Paribas is one of the best-positioned international financial
institutions with an uninterrupted presence since 1860. Currently with over
15,000 employees* and a presence in 14 markets, it provides clients with
product and service solutions tailored to their specific needs, and continues
to develop its franchise in the region.
About BNP Paribas India Solutions:
2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas
Group, a leading bank in Europe with an international reach. With delivery
centers located in Mumbai and Chennai, we are a 24x7 global delivery center.
We partner various business lines of BNP Paribas such as Corporate and
Institutional Banking, Wealth Management, Retail Banking through three
verticals - Information Technology, Operations and Finance Shared Services.
About Business line /Function :
IN IT IP Collaborative
& Desktop Engineering Team provides Core IT Infra & Digital Services
to BNPP Business Entities across India on highly secured Laptop/Desktops
& Mobile devices following Global Group Standard Technology. Service
availability is 24*7 with 365 days a year.
System Analyst (MS windows
desktop Administrator & Print server)
4th November 2019
Business Line / Function:
Number of Direct Reports:
Directorship / Registration
process improvements around the use of our core technologies (Active
Directory, Windows OS, MPS Printing solution Administration).
technical documentation and procedures for the various APAC ITIP EUC
implementers (L1, L2)
process improvements around our Monthly IT Security KRI’s (MS-Patches,
AV protection, End-Point Protection).
problems and quickly resolve issues, Analyze failures to minimize
outages and interruptions.
in the prompt closure of Service-Now tickets (REQ, INC, CHG) assigned to
the Desktop Infrastructure team.
in an on-call rotation
Ensure to be proven as good team player to deliver the objectives assigned
to the team.
Manage ITSM tickets of desktop engineering and messaging tower
Analyze all in detail of all major problems
Follow the defined process and daily checklist
Publish daily Reports/dashboard on progress of project activities and
Able to apply
incident remediation, change management and patch management procedures for
Managed printing solution
Must have a continual improvement, risk mitigation focus, and proactively
improve the monitoring, efficiency, reliability, capacity and quality of all
IT services under his managed perimeter.
Responsible for having an operational up to date BCP / DR documented and
Able to work in different shifts or on weekends to manage the service
Liaising with Business Application Teams, Regional IT Teams, Global
Infrastructure Support and IT Security Teams to resolve issues, complete
tasks and deliver projects in a timely fashion.
Responsible for the SLA section related to the tower: SLA definition,
Ensure the coordination and collaboration with regional / Global Head of
the relevant functional area.
Ensure that the instructions and guidelines of the Group (esp. IT
Security guidelines and Global ITI&P Governance) are respected and the
architecture is validated.
Responsible for controls to be run for as well as the closure of audit
points related to the tower.
Maintain reports and inventory of collab servers
Technical & Behavioral Competencies
Deep knowledge of Microsoft Product such as Windows OS , Windows
Server, Active Directory, implement solutions utilizing Microsoft
Windows Authentication experience would be a plus (Kerberos, Gemalto
Smartcards, Entrust PKI)
Working knowledge on DNS,NTFS ACL based permissions, Cluster Services,
Group Policy Management
Engage during Priority 1 issues to help define and communicate the issue
and any necessary changes needed to resolve the issue.
Aware of all critical changes to infrastructure and applications that
could affect service delivery to their business customers.
Hardware and Networking Knowledge, Remote Management Tools, Technical
understanding on network topologies & devices.
Good knowledge on ITIL
Good Communication Skills
Specific Qualifications (if required)
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate
Ability to deliver
/ Results driven
skills - oral & written
Transversal Skills: (Please select up to 5 skills)
understand, explain and support change
Ability to manage
Ability to develop
and adapt a process
Ability to develop
and leverage networks
Bachelor Degree or equivalent
Other/Specific Qualifications (if required)