BNP Paribas Corporate & Institutional Banking (CIB) in Switzerland provides its clients with financing, advisory and capital markets services. Its global expertise is recognized in many areas, including, among others, structured financing and derivatives across a variety of asset classes. CIB in Switzerland includes the following activities: Energy & Commodity Financing, Global Markets, Corporate Banking, and Coverage.
To reinforce our Cash Customer Service Team immediately in Zurich, Switzerland, we are looking for an:
Analyst Cash Customer Service
To turn our Clients into our Ambassadors
Providing a top-notch day-to-day support to our Multinational Clients that have implemented Cash Management solutions with BNP Paribas in EMEA and worldwide. Cash Management includes the entire value proposition from the payments/collections process, to connectivity and liquidity management solutions.
Being the single point of contact for our clients’ Treasury departments and Shared Service Centres
Being involved internally in helping to improve the value added of the service provided
Reactivity: Being responsible for a client’s portfolio, which implies daily interactions by phone and e-mail
Familiarize yourself with the clients’ specificities a set-up which enables you to get a sound understanding of their potential issues
Provide specific and tailor-made solutions to client queries and issues in Cash Management that covers, among others, e-banking, treasury centralisation, the monitoring of important transfers, compliance issues, etc.
Proactivity: Proactively managing incidents and clients’ requests
Analyse the customer’s issues and propose improvements within BNPP in order to help enhance the customer’s experience
Keep your portfolio updated regularly with all available data
Follow up with department’s procedures and detect areas for improvement
Interactions with the internal stakeholders: Being part of Sales meetings with the client and your input will be valued
Possibility to develop a good quality relationship with the Sales teams by keeping them informed about any possibilities in developing the relationship with our existing customers
Being involved in improving the BNPP Cash Management offer through escalation of issues to your Management and the BNPP Support teams
Contribute to the harmonious relationship with other BNPP entities worldwide: Back offices, Business centres, IT departments, Central support departments, etc.
Commercial education and/or University degree
Enthusiasm and appetite to discover the various aspects of International Cash Management
Ability to create long-lasting client relationships based on confidence and willingness to deal with a day-to-day client relationship (allocation of a client portfolio)
Logical and rigorous mind
Be able to succeed in solving problems, be reactive and take initiatives
Be very well organized and able to prioritize
Can listen and communicate easily
Agility and creativity
Ability to work under stress and tight deadlines
Ability and willingness to learn and share the knowledge
Fluent in English, German and/or French. Any other European language would be an asset.
To apply, please send your complete application with a motivation letter via our website
www.bnpparibas.ch (all job offers) to the attention of:
BNP PARIBAS (SUISSE) SA
058 212 67 14
Primary Location: CH-ZH-ZurichJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: BeginnerSchedule: Full-time
Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Organizational skills, Adaptability, Creativity & Innovation / Problem solving, Active listening, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Ability to understand, explain and support change