The bank for a changing world

We are looking for

Admin Services Administrator

Apply REF: ASAJF0519

This role is based in Borehamwood, Hertfordshire.

Position scope:

This role encompasses a number of general administration duties within the Administration Services department. Administrators are required to assist with the clearing of the daily workflow within the following work areas; preparation of documents, scanning, quality checking, indexing, printing, sending letters,  underwriting and setting up new claims, and any other general administration duties. The Administrator is expected to complete work to a consistently high standard whilst maintaining a high level of productivity.


Key responsibilities:

  • Preparing batches for scanning ensuring clear policy numbers/claim numbers are defined on the batches, staples removed and splitting sheets enclosed.
  • Scanning batches ensuring all pages match the number quoted, quality checking ensuring all documents can be viewed and the correct volume of pages match, indexing policy/claim batches checking the customer matches the system to the batch.
  • Data Entry - ensuring all details are accurate from the claim forms when inputting onto our core systems
  • Ensuring any manual attachments are 100% checked
  • Applying the underwriting criteria to new applications for cover on a daily basis
  • Contacting veterinary surgeries via telephone to obtain medical history
  • Uploading daily files to the database
  • Sending e-mail/letters to policy holders with regards to decisions made
  • Ensuring that work produced is of the highest possible standard and within Service Level Agreements
  • Promoting a positive image of Cardif Pinnacle and client companies
  • Seeking to achieve and exceed productivity and quality levels and ensuring all targets are met on a daily, weekly and monthly basis
  • Taking an active role as a team member
  • Responding to changing priorities and ensuring tasks are completed quickly and efficiently
  • Maintaining an acceptable level of attendance, punctuality and general time-keeping.
  • Assisting Print Team as and when required
  • Assist with the opening of post
  • Carry out any ad-hoc tasks
  • Identify and escalate to Line Manager any risks associated with both the department and the wider business.
  • Answering and handling phone calls in an enthusiastic, courteous and efficient manner as required.

Required Skills and Work Experience:


·         Previous administration experience

·         Telephony experience

·         Sound experience working towards productivity levels

·         Good attention to detail

·         The ability to communicate effectively written and verbal

·         Self motivated

·         The ability to use own initiative

·         The ability to work as part of a team

·         PC literate

·         Excellent data entry skills


·         Previous customer service experience

·         Finance or Insurance industry experience

About us


At Cardif Pinnacle we’re on a mission to keep pets happy, healthy and safe. We want to become the leading pet healthcare service provider by being holistic and using technology to keep our customer’s pets safe and healthy.


We pride ourselves on providing an inclusive working environment. Every team works collaboratively to ensure our goals our met and we all play as hard as we work. 


Our benefits are amazing including 24 days holiday (plus your birthday!), generous pension scheme, private medical cover plus a host of flexible benefits!


You are you, and we recognise your individuality, offering a wide range of support and tailored working environments to suit your personal needs.


With exciting projects on the horizon, there hasn’t been a better time to join us.


So what are you waiting for?! Apply now!


Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA.

Required Qualifications:


·         GCSE’s passes A-C or equivalent, including Maths and English


·         A Levels, or equivalent,  in Maths and English

·         Microsoft Word and Excel (basic level)

Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Secondary EducationExperience Level: At least 1 yearSchedule: Full-time Behavioural competency: Organizational skillsTransversal competency: Ability to understand, explain and support change