This role is based in Borehamwood, Hertfordshire.
This role encompasses a number of
general administration duties within the Administration Services department. Administrators
are required to assist with the clearing of the daily workflow within the
following work areas; preparation of documents, scanning, quality checking,
indexing, printing, sending letters, underwriting
and setting up new claims, and any other general administration duties. The Administrator
is expected to complete work to a consistently high standard whilst maintaining
a high level of productivity.
batches for scanning ensuring clear policy numbers/claim numbers are
defined on the batches, staples removed and splitting sheets enclosed.
batches ensuring all pages match the number quoted, quality checking
ensuring all documents can be viewed and the correct volume of pages
match, indexing policy/claim batches checking the customer matches the
system to the batch.
Entry - ensuring all details are accurate from the claim forms when
inputting onto our core systems
any manual attachments are 100% checked
the underwriting criteria to new applications for cover on a daily basis
veterinary surgeries via telephone to obtain medical history
daily files to the database
e-mail/letters to policy holders with regards to decisions made
that work produced is of the highest possible standard and within Service
- Promoting a positive image of Cardif
Pinnacle and client companies
- Seeking to achieve and exceed productivity
and quality levels and ensuring all targets are met on a daily, weekly and
- Taking an active role as a team
- Responding to changing priorities
and ensuring tasks are completed quickly and efficiently
- Maintaining an acceptable level
of attendance, punctuality and general time-keeping.
- Assisting Print Team as and when
- Assist with the opening of post
- Carry out any ad-hoc tasks
- Identify and escalate
to Line Manager any risks associated with both the department and the
- Answering and handling phone calls in an enthusiastic, courteous and efficient manner as required.
Required Skills and Work Experience:
experience working towards productivity levels
attention to detail
ability to communicate effectively written and verbal
ability to use own initiative
ability to work as part of a team
data entry skills
customer service experience
or Insurance industry experience
At Cardif Pinnacle
we’re on a mission to keep pets happy, healthy and safe. We want to become the
leading pet healthcare service provider by being holistic and using technology
to keep our customer’s pets safe and healthy.
We pride ourselves on providing
an inclusive working environment. Every team works collaboratively to ensure
our goals our met and we all play as hard as we work.
Our benefits are amazing
including 24 days holiday (plus your birthday!), generous pension scheme,
private medical cover plus a host of flexible benefits!
You are you, and we
recognise your individuality, offering a wide range of support and tailored
working environments to suit your personal needs.
With exciting projects
on the horizon, there hasn’t been a better time to join us.
So what are you waiting
for?! Apply now!
Cardif Pinnacle is a
subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings
products, and ultimately part of the global banking group, BNP Paribas SA.
passes A-C or equivalent, including Maths and English
Levels, or equivalent, in Maths and
Word and Excel (basic level)