Continuous Improvement Project Manager (Lean Six Sigma Black Belt) - 12 month contract
ACE (Action for Continuous Enhancement), is our continuous improvement team and an enabler for increased client satisfaction, reduced risk, improved efficiency and supporting profitability. We do this through challenging the status quo and provide solutions to solve operational pain points through technological and Lean solutions. With an open, focused and customer-centric mindset, we design and deliver sustainable improvements to the organisation with our teams.
In joining the ACE team, you become an advocate for continuous improvement to all levels of the organisation. You will be part of a team of three in Sydney and part of a global community of around 30 people in other locations.
Your job will be to create the conditions for everyone to review and help change the current ways of ‘doing business’, for the better.
Purpose of the role
- You will lead projects to solve operational pain points using digital solutions and/or Lean Sixma tools and techniques. Drivers of projects may be client satisfaction, risk reduction, support of profitability efforts and/or employee engagement
You will make a difference. When you lead improvement projects and fast-paced problem-solving workshops in line with the continuous improvement methodology,
You will deliver continuous improvement training and coaching to all levels of the organisation
You will make change fun. You will facilitate improvements in an open, customer-centric and engaging way with people in different roles across multiple teams (and sometimes in other locations)
You will play an active part in the global continuous improvement community. You will collaborate on cross-border projects, replicate ideas, share lessons learnt, and successes. You will challenge the status quo and contribute to improving the continuous improvement approach
Lead improvement projects: clarify the problem, engage stakeholders and sponsors, collect, analyse, interpret and present data, plan and facilitate root cause analysis and solution identification workshops, monitor the implementation of solutions, develop awareness sessions, communication, recognise team members
Help design and deliver training and coaching
Collaborate on global community projects with team members (include communications, challenges, knowledge sharing)
Participate in the preparation of material e.g. for Steering Committee meetings, reporting for the Global Head of ACE and the projects pipeline review.
- You are proficient at applying Lean and Six Sigma thinking. You are certified by an independent organisation in Lean and Six Sigma methodologies
Your communication skills enable you to present effectively to different audiences, both verbally and in writing. Your PowerPoint presentations tell the problem-solving story in a logical, engaging and concise way
You have trained and coached individuals who delivered sustainable process improvements.
You have acquired this experience in the financial services industry, in a consulting firm and/or in another industry
You have a well-balanced approach to continuous improvement. You have strong business acumen and drive improvement projects in a focused and pragmatic manner. You know that the mind-set and behaviours are as important as the methodologies you are applying
You are able to facilitate workshops in a way that engages participants at all levels and is focused on an outcome
You are a learner, open to constructive feedback and always looking for ways to improve your own performance. Most of the time (no one is perfect!), you behave in a constructive manner, are friendly, professional and proactive. You demonstrate empathy and emotional intelligence
You believe in the power of continuous improvement. You enjoy the Lean way of operating - participative, fact-based, pragmatic, using measures of success
You enjoy solving problems, seeking and interpreting data and managing projects
You are experienced in engaging with and managing several stakeholder group
Qualification / Experience
- Tertiary education, minimum a Bachelor Degree
Minimum 5 years’ experience including a minimum of 2 to 3 years in a project management role
Experience in delivering digital solutions e.g. robotic process automation, document intelligence, machine learning etc.
- Black Belt certificate in Lean Six Sigma