The bank for a changing world

We are looking for

Continuous Improvement Project Manager (Lean Six Sigma Black Belt) - 12 month contract

Apply REF: C D000101

Department overview

ACE (Action for Continuous Enhancement), is our continuous improvement team and an enabler for increased client satisfaction, reduced risk, improved efficiency and supporting profitability. We do this through challenging the status quo and provide solutions to solve operational pain points through technological and Lean solutions. With an open, focused and customer-centric mindset, we design and deliver sustainable improvements to the organisation with our teams.


In joining the ACE team, you become an advocate for continuous improvement to all levels of the organisation. You will be part of a team of three in Sydney and part of a global community of around 30 people in other locations.


Your job will be to create the conditions for everyone to review and help change the current ways of ‘doing business’, for the better.


Purpose of the role

  • You will lead projects to solve operational pain points using digital solutions and/or Lean Sixma tools and techniques. Drivers of projects may be client satisfaction, risk reduction, support of profitability efforts and/or employee engagement
  • You will make a difference. When you lead improvement projects and fast-paced problem-solving workshops in line with the continuous improvement methodology,

  • You will deliver continuous improvement training and coaching to all levels of the organisation

  • You will make change fun. You will facilitate improvements in an open, customer-centric and engaging way with people in different roles across multiple teams (and sometimes in other locations)

  • You will play an active part in the global continuous improvement community. You will collaborate on cross-border projects, replicate ideas, share lessons learnt, and successes. You will challenge the status quo and contribute to improving the continuous improvement approach

Key responsibilities

  • Lead improvement projects: clarify the problem, engage stakeholders and sponsors, collect, analyse, interpret and present data, plan and facilitate root cause analysis and solution identification workshops, monitor the implementation of solutions, develop awareness sessions, communication, recognise team members

  • Help design and deliver training and coaching

  • Collaborate on global community projects with team members (include communications, challenges, knowledge sharing)

  • Participate in the preparation of material e.g. for Steering Committee meetings, reporting for the Global Head of ACE and the projects pipeline review.



  • You are proficient at applying Lean and Six Sigma thinking. You are certified by an independent organisation in Lean and Six Sigma methodologies
  • Your communication skills enable you to present effectively to different audiences, both verbally and in writing. Your PowerPoint presentations tell the problem-solving story in a logical, engaging and concise way

  • You have trained and coached individuals who delivered sustainable process improvements.

  • You have acquired this experience in the financial services industry, in a consulting firm and/or in another industry

  • You have a well-balanced approach to continuous improvement. You have strong business acumen and drive improvement projects in a focused and pragmatic manner. You know that the mind-set and behaviours are as important as the methodologies you are applying

  • You are able to facilitate workshops in a way that engages participants at all levels and is focused on an outcome

  • You are a learner, open to constructive feedback and always looking for ways to improve your own performance. Most of the time (no one is perfect!), you behave in a constructive manner, are friendly, professional and proactive. You demonstrate empathy and emotional intelligence

  • You believe in the power of continuous improvement. You enjoy the Lean way of operating - participative, fact-based, pragmatic, using measures of success

  • You enjoy solving problems, seeking and interpreting data and managing projects

  • You are experienced in engaging with and managing several stakeholder group

Qualification / Experience

  • Tertiary education, minimum a Bachelor Degree
  • Minimum 5 years’ experience including a minimum of 2 to 3 years in a project management role

  • Experience in delivering digital solutions e.g. robotic process automation, document intelligence, machine learning etc.

  • Black Belt certificate in Lean Six Sigma 
Primary Location: AU-NSW-SydneyJob Type: Fixed TermJob: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSISEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 years Behavioural competency: Ability to collaborate / Teamwork, Personal Impact / Ability to influence, Attention to detail / rigor, Resilience, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Analytical Ability, Ability to understand, explain and support change