We are looking for

Account Manager to BP2S Lisbon CTO - Equity Call Center - French Speaker

Schedule Full time
Job Function Transaction processing
Brand BNP Paribas Securities Services
Study level Secondary Education
Apply REF: 2109SSOP8346

Your Main Activities Are

  • Ensure customer information by email by respecting deadlines and procedures
  • Analyse shareholders’ requests and provide them with the elements requested
  • Ensure to send the documents regarding their securities account requested on e-mails or on Compte-Rendu d’Appel
  • Ensure the satisfaction of customers’ demands within the rules given by the Team Leader
  • Contribute to the Correspondence quantitative and qualitative results
  • Guarantee a written support to shareholders/options holders for the newly supported activities and specifics securities operations
  • Take into account customers’ complaints and transmit them to the relevant department
  • Keep customers informed with progress of their file

Profile and Skills to Success

  • High School completed
  • Up to 2 years of professional experience (preferably Call Center)
  • Good knowledge of IT tools & applications
  • Good understanding of his/her line of activity and specific team roles and responsibilities.
  • Fluent French level (written) + Advanced English level (written)
  • Good sense of the customer relations and editorial skills
  • Sense of risk and the priorities
  • Ability to make decisions
  • Client Focus
  • Sense of rigour and detail
  • Team Work
  • Ability to transmit expertise
  • Ability to report and provide information

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location: PT-11-LisbonJob Type: Fixed TermJob: OPERATION PROCESSINGEducation Level: Secondary EducationExperience Level: Not IndicatedSchedule: Full-time Reference: 2109SSOP8346