The bank for a changing world

We are looking for

Account Manager - Middle Office Services (Permanent)

Apply REF: C D000037

Position Purpose

  • Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including equities, fixed income, foreign exchange, cash, listed derivatives and OTC derivatives.
  • Middle Office exists to provide administration activities which support our clients start of day position. This includes trade matching, instructing and monitoring settlement, managing cash flows, reconciliation and reporting.
  • Oversight of offshored teams and day-to-day interaction with clients
  • Change implementation including on-boarding new business, changes to existing processes to meet client requirements, self-generated process enhancements and the creation and implementation of new services.
  • This role is responsible for maintaining good working relationships with each of our internal partners  which include transitions, fund accounting, performance and compliance, client service management, IT and other key teams & process owners within the custodial environment.

Key Responsibilities

  • Providing accurate cash forecast to clients that subscribe to the service. Includes releasing the cash forecast reports to the agreed timeline, throughout the day.  Monitor movements between intraday cash forecasts and follow up with other BNP teams.
  • Be the point of contact with clients on queries for cash forecasting in relation to their daily movements.
  • Deliver the Asian Fund reporting on a daily basis with a number of integral coordination tasks in support of the account managers. Such tasks include the management of the group inboxes, liasing with the various account managers on any matters requiring their immediate attention and also that all account managers are aware of queries related to their clients.
  • Support the oversight of clearing account balances on a daily basis (as coverage for leave etc.)
  • Assist with oversight of the reconciliation functions in Chennai, support on monitoring of aged breaks and client reporting on reconciliation breaks and conduct physical asset reconciliations.
  • Support the collateral and coupon payments process for OTC derivatives, monitor payments diary and instruct payments team.  

Client Service Delivery and Relationship Development

  • Ensuring a timely and professional response to client queries via email and phone.
  • Building strong collaborative relationships with clients, brokers and other external third parties.
  • Reporting of all issues into the client log and taking ownership of finding a resolution
  • Escalate all issues that cannot be resolved by the team and liaise with the CSMs and RM if required as required; 

Risk Management

  • Adhering to the risk and control framework, including the maintenance and update of internal procedures.
  • Take ownership of all aspects of risk associated with the client, check lists, KPI misses and any known gaps in our service delivery.

Continuous Improvement

  • Take an innovative approach and challenge status quo.
  • Generate ideas for improvements to systems and processes.
  • Involvement in the implementation of new processes and controls to support new business, client change requests and/or new services.


  • Teamwork  - Listen and responds constructively to other team members’ ideas. Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.

  • Creativity and Innovation – takes a different perspective to a problem and goes beyond the existing frameworks suggesting new ideas which are suitable for their clients;

  • Client Focus – Demonstrates an understanding of excellent client service and understands the issues facing their client;

  • Accountability - committed to achieving the organisation's objectives. Demonstrates perseverance and is accountable for own actions.

  • Attention to detail - ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.

  • Communication - Oral: expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.

  • Team orientation - works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners

  • Planning & execution - establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards

Qualifications -

  • Degree education – preferable commerce and finance.

  • Knowledge of one or more of the required product areas – Asia Pacific and Global markets experience Ideal.

  • Knowledge of Swift, the various Swift messages and their purpose. 

Technical skills –

  • Knowledge of the fixed income, equities, foreign exchange and cash & FX markets and associated asset classes

  • Knowledge of Omgeo CTM for fixed income and equities market.

  • Knowledge of generic broker dealer, investment manager and custodian payments processing and systems.

Systems knowledge -

  • CLS

  • GTSS

  • Alert (Preferable)

  • Swift

  • Hi-Portfolio (Preferable)

  • MS Word and Excel (intermediary/expert)

  • Tradeflow

Primary Location: AU-NSW-SydneyJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years