Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.
About the role
In this role you will manage the vehicle downtime following damage to our vehicles sustained from road traffic accidents or other causes. You will take inbound calls and make calls to our customers to ensure they are regularly updated on the progress of their car whilst it is off the road and that they are receiving the highest level of customer service in an empathetic way. In addition you will liaise with in-house engineers, our approved repair network and insurance companies so that our customers can be updated and that the work is carried out to agreed time scales and standards.
We are looking for an energetic and confident individual , ideally with proven experience gained in either Accident Management or as a Claims Handler. Either way you will have the necessary experience of looking after customers and be confident with handling claims that arise. We need someone who can exceed customer expectations, both internally and externally. You will have a helpful and adaptable approach and be able to manage a high volume workload on an on-going basis. All this whilst ensuring the customer is prioritised.
What’s in it for you?
We are a friendly bunch – more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career.
We are located on Birmingham Business Park, just off the M42 and offer free onsite parking and buses also service the business park.
Our employees are really important to us so we all benefit from private healthcare, life assurance, excellent pension and a range of large company benefits, in addition to the competitive basic salary.
If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today.
Primary Location: GB-ENG-BirminghamJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Not indicatedSchedule: Full-time
Behavioural competency: Ability to share / pass on knowledgeTransversal competency: Ability to develop and adapt a process