At BNP Paribas Canada, it is our employees which make the difference... Our 75 nationalities are part of our diversity!
Do you like challenges, a structured framework, the prospect of optimizing and innovating? You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas?
... Come help us contribute to the growth of our Canadian platform!
You will benefit amongst other things from:
- Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)
- Opportunities for career development through active internal mobility and our innovative training program: Canada Academy
- A brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spaces
The IHC APS Value Chain Analyst (Analyst) will report into the Functions APS Manager. The analyst will coordinate services, oversee delivery of services to the business, resolve issues between APS and the business and ensure efficient delivery across the Data management (ETL, OBIEE, Data Quality) and Fresh (Axiom, OFSAA , Risk (Moody’s) and SAS) platforms. The analyst will oversee issue resolution from the user requests to the end solution. Additionally they will interact with IT Management, IT work stream leads, infrastructure & business stakeholders for issue resolution. Main responsibilities are:
Perform end-to-end service coordination, issue investigation and resolution, oversee delivery of services to the business, and resolve issues between APS, IT work streams and the business for Data Services and Fin. Reg. Perform release planning and related management activities for the global APS team.
Oversee issue resolution from the user requests to the end solution.
Ensure continuous alignment between various IT teams and end users.
Liaise with IT Management, IT work streams, Infrastructure, business stakeholders and APS teams and resolve production issues/ provide periodic updates on Production Health.
Lead operational meetings related to Production for different work streams (e.g. weekly/bi-weekly Production update meetings, change control meetings, Production KPI/ metrics).
Monitor incident details, including the Configuration Items affected for all in scope applications.
Provide hands-on application specific technical support for issues that are escalated from India.
Work with infrastructure teams to escalate/resolve any infrastructure related issues.
Perform emergency deployments or provide hands-on application specific technical support for issues that are escalated from offshore.
Available to work off hours, including on-call.
TRAINING AND OCCUPATIONAL EXPERIENCE
- 8+ years’ experience in engineering, engineering support, or technical support environment
- Bachelor’s degree or higher or equivalent combination of education and experience
- Prior customer-facing (internal or external) experience a mustExperience of supporting Oracle based data management technologies
- Experience and knowledge of ITSM processes, methodologies and tools
- Good knowledge of data warehousing concepts and development methodologies
- Experience supporting large and complex production systems using complex SQL queries and reporting systems
ESSENTIAL SPECIFIC REQUIREMENTS
Bilingual : English and French
Experience in a financial institution IT Environment and good knowledge of financial industry and related products are required. Understanding the recent financial regulatory initiatives such as Basel II, Basel III, Dodd-Frank Act and CCAR is a plus
Problem solving and root cause identification skills
Windows and UNIX (and GUI) application support, use of Oracle SQL for data gathering and reporting
Possesses understanding in U.S. risk and regulatory requirements and financial reporting software
Operating Systems: UNIX, Linux
Languages: Oracle SQL
Experience in GENEOS monitoring tool will be an added advantage
Hands-on experience in Axiom / Hyperion (HFM and Planning) / OBIEE implementation including analysis, design, configuring, and testing a plus
Knowledge of data partitioning
Understanding of Object Oriented programming languages ( e.g. Python, C++, Objective-C, Smalltalk, Delphi, Java, Perl, Ruby and PHP)
A recruitment policy that promotes equity and diversity:
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
We pride ourselves in applying non-discrimination rules to all our recruitments.
We will only contact the candidates selected who meet the job requirements in terms of training and experience.
About BNP Paribas
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 195,000 employees, including more than 148,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
About BNP Paribas in Canada
In Canada, BNP Paribas is one of the dominant foreign banks in the country and is committed to building its platform even further. Since becoming the operational hub for the Group’s activities in North America in 2013, it has grown significantly to reach more than 700 employees and is expected to continue growing in the coming years. With the continued development of technology and financial fields, BNP Paribas Canada continues to attract experts with diverse backgrounds as well as young and ambitious talent from across the globe. With the international mobility and capacity that very few companies can offer, BNP Paribas prides itself in providing a superior foundation for building a professional career - a place for people to learn, to achieve and grow.