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Team Leader of Client Account Management team

Horaires Temps plein
Marque BNP Paribas Securities Services
Niveau d'expérience 3 à 5 ans
Niveau d'études Niveau BAC+2/3
Postuler REF: IFS000232
BNP Paribas Securities Services is a wholly-owned subsidiary of the BNP Paribas Group and a leading provider of securities services and investment operations solutions to issuers, financial intermediaries and institutional investors. As an integral part of Corporate and Institutional banking, BNP Paribas Securities Services is safekeeping 8,3 trillion EUR assets under custody on behalf of its clients and is administrating 1,6 trillion EUR of funds’ assets, which gives bank no. 1 position across European custodian banks and no. 5 worldwide.

The Warsaw office was established in 2008 and comprises of two business lines, a dynamically growing International Operations Centre (SSC) providing asset and fund services for a number of locations across Europe and local custody & clearing business offering broker-dealers, global custodians and investment banks a full local clearing, settlement and custody solution in Poland.
 
For new activity within BNP Paribas Securities Services in Poland which is an exciting, dynamic and growing operation centre in Warsaw we are looking for candidates who are willing to apply for the position of:
 

Team Leader of Client Account Management Team

for Fund Dealing Services

 
 
The candidate will be mainly responsible for building and maintaining good relationships with corporate clients of Fund Dealing Services and managing the team of CAM Agents
 

Responsibilities:

 
  • Ensure processes’ efficiency and  time management of the team
  • Organize monthly staff meetings, regular feedback sessions to staff, twice yearly appraisals, ACE and improvement brainstorming and reviews strong industrial training induction for new staff, succession planning and career development
  • Ensure all staff are trained, developed and coached so that there is rich, timely and professional communication and collaboration between the department’s staff and colleagues in other locations as well as internal and external clients and other stakeholders
  • Manage the resources of the department effectively so that all number of changes are dealt without any service delivery degradation
  • Prepare and coordinate internal or external projects and ensure that all the deadlines are achieved with superior results
  • Maintain superior relationship with internal and external clients by constructively managing their requirements
  • Secure and evolve necessary controls and procedures so that operational risk is mitigated and   ensure a constructive, supportive and learning culture is in place in relation to errors and incidents
  • Proactively prepare and coordinate internationalisation projects, ensure smooth transition to Warsaw without service degradation
  • Proactively support Head of FDS Poland in any BAU topics, crisis management, meetings and projects

Requirements:

  • Fluent English 
  • Knowledge of French or German will be an asset 
  • University degree (Economy, banking, finance studies)
  • Proven track record of work in Securities Services– minimum 3 years of experience on Managerial position
  • Proven experience in client communication
  • Ability to manage, motivate and develop team members
  • Strong time management and organisational habits
  • Excellent communication and interpersonal skills
  • Client focus approach
  • Ability to co-operate with different departments (internal and external)
  • Self-motivation, willingness to learn
 
 

We offer:

 
  • Stable employment, with full-time job contract
  • Six Career Paths to choose from
  • Complex onboarding and induction programme
  • Trainings, co-financed language courses, professional certifications and post-graduate studies
  • Possibility to work from home part-time
  • Private medical package
  • Life insurance
  • Employee Pension Plan
  • Sports Card
  • Lunch Card
  • Cafeteria Platform
  • Modern, eco-friendly office located near Metro Daszyńskiego station
  • Opportunity to integrate and enhance our good work atmosphere (sports teams, chess club, Toasmasters, MixCity, Pride Poland, CSR)
 

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please attach the below clause to your application:

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018  (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.

 
Primary Location: PL-MA-WarsawJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Reference: IFS000232