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Support/Sr. Support Analyst

Horaires Temps plein
Métier Informatique
Niveau d'expérience 3 à 5 ans
Niveau d'études Niveau BAC+2/3
Postuler REF: TRA001091

Job Description - APAC

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

·       Bank of the West (BoW) is a regional financial services company, headquartered in San Francisco, California. It is a subsidiary of BNP Paribas. It has more than 600 branches and offices in the Midwest and Western United States.

·       The Identity Access Management (IAM) team ensures proper IT Security access control for application user accounts and is responsible for the controlled access management of employees to IT resources including privileged accounts and domain accounts. In addition the team provide people referential setup for regions.

·       The CyberArk support engineer will have responsibility for support and maintain the Identity and Access management services. Assist in trouble shooting application authentication/authorization problems

Job Title:

Senior Associate







Business Line / Function:

IRB Bank of West IT

Reports to:




(if applicable)


Number of Direct Reports:


Directorship / Registration:



Position Purpose

We’re looking for a CyberArk Engineer - support Analyst. You will be responsible for the maintenance, installation, modification and support of the client's Security Authentication and Authorization access management solutions. Deploying & Administer of privileged user accounts using CyberArk components Should perform the health check monitoring of CyerArk servers to ensure availability. Monitor logs and events for platforms to provide views of misuse or malicious activities.


Direct Responsibilities

·       Setup, Maintain and support CyberArk infrastructure

·       Analyse and fix the Issues

·       Incident, problem and change handling for CyberArk issues

·       Integrate new and existing applications for user authentication with  technology

·       Monitor and tune production processes

·       Coordinates with product vendor for complex issue resolutions

·       Performance tuning of the environment

·       Participate in 24/5 ON CALL support

·       Conduct and review tests of IDM systems to verify performance and quality standards

·       Assist in troubleshooting application authentication/authorization problems

·       Assist in disaster recovery planning, testing and execution as needed

·       Evaluate and apply security patches as needed

·       Actively participate in system architecture meetings


Contributing Responsibilities

·       Maintain and support for CA Siteminder, working on INC, CHG, PROBM and other support requests created.

·       Create and support policies, standards and processes.

·       Create and maintain comprehensive documentation

·       Technology leadership around CyberAk and other relevant technologies to the project

·       Participate and provide oversight to the new strategic initiatives at BNPP

·       Technology consulting and leadership for the sustenance and new strategic/innovation programs

·       Able to handle several concurrent projects

Technical & Behavioral Competencies

Must have skills:

a)     4 to 5 years of hands on experience on CyberArk product suite

b)     Experience supporting an end to end CyberArk infrastructure.

c)     Ability to troubleshoot complex CyberArk issues and full understanding of tuning and available configuration settings

d)     Experience on CPM and PSM connector customization

e)     Experience in managing Safes, platforms and Owners

f)      Experienced in working with CyberArk Vaults (break Glass & AIM)

g)     Experienced in processing privileged access requests (ADD/Modify/Delete) using CyberArk tool

h)     Perform health check monitoring on CyberArk servers to ensure availability of system to end user

i)       Monitor logs and events for Windows, UNIX and User Identity management platforms to provide views of misuse or malicious activities

j)       Experienced in troubleshooting CyberArk vaulting and password rotation issues

k)     General banking knowledge is a plus

l)       Strong problem solving and critical thinking skills.

m)    Excellent verbal and written communication skills.

Good to have skills:

a)     Knowledge on ServiceNow, SailPoint integration

b)     Understanding of SAML2.0 and Federation

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Ability to synthetize / simplify

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to develop and adapt a process

Ability to develop others & improve their skills

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)




Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Reference: TRA001091