About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai. We collaborate with various business lines of the group to provide IT Services.

Job Title:

Senior Support Analyst

Date:

21st Apr’22

Department:

ITG

Location:

Mumbai

Business Line / Function:

ITGP

Reports to:

(Direct)

NA

Grade:

(if applicable)

(Functional)

NA

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

  1. Manages and resolves incidents against ServiceNow applications

Responsibilities

Direct Responsibilities

  1. Performs routine maintenance to include performance monitoring and error identification/remediation
  2. Manages Update Set creation and migration
  3. Schedules and verifies instance clones
  4. Leads ServiceNow upgrade planning and execution with the Change Manager
  5. Manages Instance Security, User/Group Access/Access Control Lists
  6. Ensures support to ServiceNow users
  7. Contributes to ServiceNow releases
  8. Work closely with product owners to report defects and manage incidents
  9. Is consulted to define change strategy and calendar
  10. Works with different level of support amongst entities

Technical & Behavioral Competencies

  1. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP
  2. Basic understanding of ITIL methodologies
  3. ServiceNow Certified System Administrator mandatory, ITIL v3 highly preferred
  4. Ability to configure and enhance core applications including, but not limited to, platform UIs, service portal, mobile app, tables, forms, lists, catalogs, workflows, roles, properties, business rules, ACLs, dashboards, homepages, and reports.

Specific Qualifications (if required)

  1. Mandatory Requirements à 2+ years of ServiceNow Admin experience, ServiceNow certification, good communication skills.
  2. Good to Have à ITIL V3/4 certified.
  3. Ability to effectively organize work across multiple projects

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Organizational skills

Resilience

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Other/Specific Qualifications (if required)


Mandatory Requirements à 2+ years of ServiceNow Admin experience, ServiceNow certification, good communication skills.

Good to Have à ITIL V3/4 certified.

Ability to effectively organize work across multiple projects

Primary Location
IN-MH-Mumbai
Job Type
Standard / Permanent
Job
INFORMATION TECHNOLOGY
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 2 years
Schedule
Full-time
Reference
BNP021668

Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

En savoir plus

Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

En savoir plus