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Support Analyst - Oracle, Sybase, PL SQL

Temps plein
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Mise à jour le 01.06.2024

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The Cash application MTS/MTS are used for internal and external cash movements, processing all customer instructions, within a negotiated tariff grid and limited deadlines. To carry out advices linked

to these operations – eg.,client can give instruction on settling on particular day, Book to book transfers.

There are 39 transferrable currencies and more than 50 internal applications (Securities, Treasury...) which send cash instructions. Cash application comprises of Luxemburg, HONGKONG, Singapore, Australia, Poland, Hungary, Brussels, Jersey, Zurich, Italy, Spain, France branches and more than 1000 users across the branches

Job Title:

Support Analyst







Business Line / Function:


Reports to:



(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

The Support analyst will be responsible to:

- To provide support for the BP2S applications, for all day-to-day problem resolution/support issues

- Develop a good understanding of the existing application (functional and technical)

- Participate in any specific improvement on this support deliverables

- Finding gaps in procedure and fixing the same


Direct Responsibilities

·       Installing, configuring and maintaining RHEL 6 

·       Knowledge in Unix cluster / Veritas cluster server management

·       Knowledge in storage concepts and Multipathing

·       Knowledge in Application servers like tomcat and WebSphere 

·       Configuration and administration of Logical volume manager.

·       Linux server performance analysis and monitoring tools

·       Knowledge in Linux shell scripting

·       Good in documentation and maintain knowledge base 

·       Work in 24x7 support model and be a good team player. 

Contributing Responsibilities

1.       Level 2 support activities in managing Linux servers and backup tools 

2.       Troubleshooting system level issues in enterprise applications hosted in Application servers

3.       Implement processes /scripts to monitor Disk/Filesystem size, health checks, etc.,

4.       Perform Security level activities including creating logins/users, assigning roles-permissions etc.

        5.       Troubleshooting issues in UNIX/Linux cluster environment

Technical & Behavioral Competencies

·       Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

·       Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 3 to 5 years of experience.

·       Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

·       Prior experience in application support, Monitoring jobs

·       Technical competency in the following:

o   Proficiency in Oracle/Sybase database - SQL & PL/SQL

·       Prior experience of working in Unix environments and Shell scripting

·       Knowledge of Java (desirable)

·       Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others

·       Inclination to understand and learn application/business functionality.

·       Fast learner, Team player, autonomous

·       Excellent analytical skills

·       Good communication skills and confidence

Specific Qualifications (if required)

·       Understanding of ITIL framework

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Critical thinking

Ability to deliver / Results driven

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to anticipate business / strategic evolution

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)



Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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