About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
Will be Part of CIB ITO Project Office Team to provide both Functional and Technical Support from TO Production (../Production Enablement/Quality Factory/Production Factory/Clarity Engineering)
Sr Support Analyst
CIB Production – Global Banking APS
ISPL - MUMBAI
Business Line / Function:
Number of Direct Reports:
Directorship / Registration:
Responsible for L2 support activities for an applications which are used for Banking/Local Territory/Finance Applications. This is an extended team which works along with the team located in London.
Shift working to support application which is implemented in EMEA/NAR Region.
Shift timings - 09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Should be flexible to do 1 week of night shift per Quarter if required.
- L2 Production support activity using .NET, Unix, SQL.
- Understanding of Application architecture.
- Deployments of the application on Production environment.
- Daily health check reporting and Active Monitoring.
- Knowledge on monitoring tools such as Geneos will be an added advantage.
- Train other team members and Jr. Resources on functional and technical topics.
- Responsible for Incident/Change/Problem Management.
- Responsible to drive meetings for Support related Activities.
Technical & Behavioral Competencies
SQL (Preferably MS SQL Server)
Good to Have:
UNIX / Java / VB Macro / Service Now
Strong written and verbal communication skills
Good Knowledge on Unix and Oracle, PL/SQL
ITIL Process knowledge
Ability to work in shifts and flexible hours on holidays and weekends in exigency situations
Self-motivated, with strong ability to work both independently and with the team
Strong Analytical skills
Preferred to have
Prior Knowledge on Application Production Support
Knowledge on Payment and Finance domain applications.
Specific Qualifications (if required)
Graduate in any discipline or Masters in Information Technology
Overall 4 – 6 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills - oral & written
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to develop and adapt a process
Ability to set up relevant performance indicators
Ability to manage / facilitate a meeting, seminar, committee, training…
Bachelor Degree or equivalent
At least 5 years
Other/Specific Qualifications (if required)