About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

  • Application Support is technoFunctional team which manages Atlas2-Infocenter support for CORE Banking systems. Part of the activities are as below :-
    • Team work for qualification of project for APAC sites
    • Technical and functional support including design and execution of test scenarios
    • Maintenance of the application with timely deliveries
    • Co-ordinate with various teams for managing releases/production implementation.
    • Work with various Business Analysts, UAT Teams to understand and deliver projects as per requirements.
    • Co-ordinate with various teams for handling releases/production implementation.

Job Title:

Support Analyst


21st Oct 2021


Global Banking IT – CBP Application Support



Business Line / Function:

Global Banking IT

Reports to:


Vinod Nair


(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

Technical Support Analyst


Direct Responsibilities

  • Provide the Technofunctional support to Core Banking Platform department.
  • Understand EOD & EOM process
  • Capable to execute and analyze through SQL queries
  • Experience of working Unikix/CICS
  • Experience in understanding and analyzing defects in SIT / UAT / Production environment
  • Experience in any scheduling management tool like Unicenter / Autosys (desirable)
  • Experience of working in banking / financial projects / applications(desirable)
  • Exposure to any configuration management tool like Dimensions
  • Exposure to tools like JIRA, Clarity, ServiceNow (desirable)

Contributing Responsibilities

    • Ready to collaborate
    • Ready to work in shifts.

Technical & Behavioral Competencies

  • Establish requirements using interviews, document analysis, business process descriptions, business analysis, and task and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities.
  • He should have ability to write/understand technical queries and can map them to functional requirements/issues.
  • Analyze and document accurate and detailed business requirement documents (BRD), user guides and functional specification documents (FSD) including the data sources. Effectively organize and categorize large amounts of information provided by stakeholders.
  • Develop test cases and conducts appropriate testing prior to deployment.
  • Assist Technical team in functionally analyzing the already existing reports and identifying iteration metrics.
  • Provide linkage between the client’s business and technical staff regarding the requirements throughout the development lifecycle.
  • Act as consultant to the development team/programmers.
  • Work closely with project managers and assists with project planning where required. Provide project services when necessary.
  • Design and execute test scenarios.
  • Adhere to processes and practices outlined by the organization.
  • Provide maintenance and support towards resolving issues, bugs etc on products put on production. Resolve and provide functional support for adhoc queries from users.
  • Prepare reusable templates for faster delivery.
  • Meet business objectives by providing effective solutions.

Specific Qualifications (if required)

Good knowledge on UNIX, SQL

Good knowledge on banking terminologies (CORE banking preferred)

Good academics

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Attention to detail / rigor

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Other/Specific Qualifications (if required)

1. Good communication skill, both spoken and written

2. Good interpersonal skill

3. Strong will to succeed and overcome challenges

4. Self-driven and independent, with good initiative.

5. Focus on value creation.



Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 2 years

Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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