Nous recherchons un

Support Analyst

Horaires Temps plein
Métier Informatique
Marque BNP Paribas Corporate & Institutional Banking
Niveau d'expérience 3 à 5 ans
Niveau d'études Niveau BAC+2/3
Postuler REF: CIB006104

Job Description - APAC

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

Global Market Application Support teams are providing 24/7 support to users all around the world and are themselves located across several sites (Mumbai, Paris, New York). GECD Risk & Ref Application Support production team (globally 25 people on Jan 2016) is in charge of GECD Risk & Ref applications support used by FO,MO, BO teams . These central applications are used all over the world (Paris, New York, London, Geneva, Milan, Hong-Kong, Tokyo, etc...)

Job Title:

Support Analyst





Business Line / Function:


Reports to:



(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

GM IT PNL Application supports provide 24/7 support to different PNL applications. Main purpose of APS team is to ensure high availability and stability of the applications and also to ensure users have their queries addresses in timely manner for them to perform their day-to-day trading activities.


Direct Responsibilities

1. Monitor the applications (presentation and middleware layers, database, scheduled tasks)

2. Incident troubleshooting, communicate status to end users, prevent future occurrences

3. Deploy new releases and patches in production

4. Implement application configuration changes

5. Automate and schedule applicative production and recurrent tasks

6. Work on projects related to application improvement, migrations

7. Manage Staging environments

8. Define, implement and maintain the disaster recovery plan

Contributing Responsibilities

1. Study application evolutions with the development and business analysis teams

2. Create and maintain documentation

3. Gather knowledge and share within the teams

4. Suggest improvements to help team reduce repetitive BAU tasks

Technical & Behavioral Competencies

Desired Technical Skills:

•Knowledge & Understanding of SQL Server / Sybase / Oracle

•Understanding of T-SQL or PL/SQL

•Excellent knowledge and understanding of Active directories

•Excellent Understanding of Windows/UNIX operating system

•Excellent knowledge and understanding of Perl, PowerShell scripting,

•Excellent knowledge and understanding of Oracle 11g/PLSQL

•Excellent Communication Skills

•Business/Customer facing skills

•ITIL Foundation level trained / certified.

Optional Technical Skills:



•ASP.NET, VB 6, MOS-2007, WCF

Specific Qualifications (if required)

Knowledge of SQL Server / Sybase/Oracle, PL-SQL / T-Sql, Unix are essential for the role.


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Client focused

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to set up relevant performance indicators

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Reference: CIB006104