About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

Digital working team takes care of two main technologies.

  1. COLLABORATIVE Infra – Exchange, Skype, MobileIron and other messaging related tools.
  2. Desktop Engineering – AD, AV and MECM Infra management including patch and package deployment for endpoints.

Job Title:

Associate – L2


Friday, April 8, 2022


Digital Working - India



Business Line / Function:

India IT Infrastructure & Production

Reports to:


Gaurav ALWE


(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

Supporting our APAC & INDIA end users with Messaging (Outlook, Skype, MobileIron) backend Infrastructure.


Direct Responsibilities

  • Provide technical support to manage messaging services like Email, instant messaging and mobile device management. This includes Microsoft Exchange, Office 365, Skype, MS Teams, Mobileiron, Ironport and Symphony.
  • Able to monitor and manage the uptime of messaging infrastructure.
  • Able to apply incident remediation, change management and patch management procedures for messaging services.
  • Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.
  • Responsible for having an operational up to date BCP / DR documented and tested.
  • Able to work in different shifts or on weekends to manage the service delivery.
  • Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
  • Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.
  • Ensure the coordination and collaboration with regional / Global Head of the relevant functional area.
  • Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
  • Responsible for controls to be run for as well as the closure of audit points related to the tower.
  • Excellent knowledge and experience with following systems (must be with expert knowledge on following) :
    • Exchange 2016, Office 365 and Microsoft Outlook
    • Skype for enterprise & MS Teams
    • Active directory (core knowledge of AD, GPO, scripting, etc..)
    • Mobileiron MDM and IronPort
    • PowerShell
  • Understanding of core IT infra setup :
    • Wintel systems : Windows Server 2012/2016
    • Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall
    • Storage : NAS/SAN/DAS
    • MS DNS, Windows 7/10

Contributing Responsibilities

  • ITIL, ITSM and Project Management skills.
  • Must be a great communicator, teacher and influencer.
  • Must be a keen learner and enthusiastic about technology.
  • Ability to perform deep dive analysis of issues and be able to quickly resolve complex problems.
  • Be service oriented, customer focused, positive, and committed and an enthusiastic team player with a flexible 'can do' attitude
  • Relishes taking responsibility in a hands-on environment directly interfacing with people at all levels of the organization
  • Be able to follow the company’s standards, processes and procedures.

Technical & Behavioral Competencies

  • Tertiary qualification in an IT (Computer/Other Engineering or Science).
  • 3-5 years of direct experience managing and supporting a Messaging environment.
  • Technology Certifications preferable: (MS Exchange, Office 365, MS Teams MCSE, Intune)
  • Windows Authentication experience would be a plus (Kerberos, Gemalto Smartcards, Entrust PKI)

Specific Qualifications (if required)


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Communication skills - oral & written

Decision Making

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Analytical Ability

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)


  • Tertiary qualification in an IT (Computer/Other Engineering or Science).
  • 3-5 years of direct experience managing and supporting a Messaging environment.
  • Technology Certifications preferable: (MS Exchange, Office 365, MS Teams MCSE, Intune)

Windows Authentication experience would be a plus (Kerberos, Gemalto Smartcards, Entrust PKI

Primary Location
Job Type
Fixed Term
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 5 years

Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

En savoir plus

Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

En savoir plus