La banque d'un monde qui change

Nous recherchons un

SSC Recon APS - Application Support Anaylst

Horaires Temps plein
Métier Informatique
Marque BNP Paribas Corporate & Institutional Banking
Niveau d'expérience 3 à 5 ans
Niveau d'études Niveau BAC+2/3
Postuler REF: REC000171

Job Description - APAC


Note to Hiring Manager:

In support of BNP Paribas APAC's Diversity Commitment, Hiring Managers are to consider at least 1 Asia Pacific national, 1 male and 1 female candidate for the position to be filled.

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

SSC Recon offer a framework enabling technical and functional standardization of reconciliations in order to maintain productivity and quality to the users. SSC Recon works for both CIB and BP2S métier for various department across globe to serve the reconciliation needs for both control and financial reconciliations.

Job Title:

Application Senior/ Support Analyst

 

Date:

25th Aug 2019

Department:

CIB ITO Reconciliation SSC

Location:

Chennai

Business Line / Function:

Reports to:

(Direct)

Team Lead

Grade:

(if applicable)

(Functional)

Team Lead

Number of Direct Reports:

NA

Directorship / Registration:

NA

 

Position Purpose

This production support position is to ensure that the BP2S Intellimatch production application is supported and maintained and all issues/incidents are timely resolved.



Responsibilities

Direct Responsibilities

 

  • In charge of the user issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)
  • End user functional support
  • Analyze and fix issues raised by clients (Operations/Finance)
  • Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
  • Monitor End to End execution
  • Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests &  production incidents)
  • Log Issues and Resolution processes.

 

 

Contributing Responsibilities

·         To be able to conduct trainings within the team.

·         Understand Incident , Problem and Change Management.

Technical & Behavioral Competencies

Technical Competencies :

Primary:

  • Knowledge of Intellimatch 9.1 R2 / 9.2.7.
  • SQL (requests (insert, update, delete),  joins, stored procedures, indexes, views)    
  • Knowledge of software development lifecycle (SDLC) activities   
  • Knowledge on Crystal Report

Secondary:

  • Knowledge on any ETL tool

Behavioral  Competencies:

·         Must be able to work closely with end users and developers

·         Expected to work in night shift from 10 pm to 6 am IST on rotational basis.

·         Effective Communication, Rigour, Method, Autonomy, Patience.

  • Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

Specific Qualifications (if required)

        

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

To be able to cover 3 shifts including night coverage for 6 days a week on rotational basis.


Bachelor Degree or equivalent
Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Proactivity, Client focused, Communication skills - oral & writtenTransversal competency: Ability to understand, explain and support change, Ability to develop and adapt a process , Analytical Ability