At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.Job Description Summary
Provides high quality customer service by processing customer service transactions efficiently and accurately and uncovering cross sell opportunities of bank products or referring customers to other areas of the bank.Essential Job Functions
Other Job Duties
- Processes complex customer transactions accurately of all deposits, transfers, withdrawals, and other transactions in accordance bank policies, procedures and regulatory requirements.
- Identifies sales and cross selling opportunities and makes qualified referrals to specialist sales partners.
- Performs outbound calls for service/sales follow up in support of MCCRM goals.
- Performs other duties as assigned.
- S2 - 3 yrs Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Requires 3 years minimum experience. May require vocational or technical education in addition to prior work experience.
Equal Employment Opportunity Policy
- Good customer service skills that includes verbal and communication skills
- Good knowledge of Bank deposit and credit products; regulatory requirements
- Good at building relationships, collaboration and team work
- Good problem solving skills
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-Iowa-AnkenyJob Type: Full-timeJob: Customer Service