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Sharepoint Support Analyst

Horaires
Temps plein
Marque
BNP Paribas Personal Finance
Niveau d'expérience
6 à 10 ans
Niveau d'études
Niveau BAC+2/3
Offre disponible en :

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

Position Summary

The priority for this role is to ensure the IT services provided to the business are stable, resilient and performant.

Proactively contribute to initiatives designed to enhance the capabilities of technologies deployed and processes applied.

Develop relationships with local peers and contemporaries in other territories to ensure close co-operation on shared initiatives or projects.

Actively collaborate with technical peers within CIB IT to share experiences and needs, with the target being to collectively define solutions to enhance the stability or increase the performance of the services in scope. 

Provide clear, communication to the management team as and when required or requested

Represent IT for your respective technology scope, on infrastructure, business and territory projects and programmes

Focus on enhancing your core skills sets, develop new skills and share your knowledge with your colleagues

Key Competencies :

  • Experience in SharePoint2013/2016.       
  • SharePoint Out of the box features 2013/2016.     
  • Designing page and web parts using Java script and JQuery. 
  • SharePoint Access Permissions, Workflows and Designer 
  • Troubleshooting issues related to Share Point Applications      
  • Experience of deployments using TFS (and others) for SharePoint and Provider Hosted apps
  • Experience of SQL server
  • Hands-on experience with scheduling tools
  • Available to work off hours, including on-call

Scope :

  • Management of SP permissions, e.g. checking access rights, etc.
  • Must be expert on Java script and JQuery.
  • Analysing and reporting on SP usage and activity.
  • Moving and copying sites (using AvePoint DocAve).
  • Regular review of events and messages in SP logs, management and clean-up of SP sites.
  • Maintenance of profile information and personal sites, e.g. staff moves.
  • Regularly analysing SP content and storage. Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth). Setting up alerts.
  • Identifying and reporting governance violations
  • Support and maintenance of Search service application, e.g. excluded results, refiners, etc.
  • Work with site owners to provide initial set-up and configuration of their sites based on requirements, e.g. list and library creation, page set-up, permissions management, etc.
  • Work with the development team to hand-over new functionality and to create and update of end-user training materials.
  • Working with infrastructure support teams on the on-going design and support of the SP infrastructure.
  • Reply to and post discussion topics for end-user help.
  • Understanding of SP OOTB features and SP Designer
  • Available to work off hours, including on-call

Essential Personal Skills :

  • Organised and self-motivated
  • Excellent interpersonal and communication skills
  • Exceptional service orientation
  • Must be able to work in a dynamic, rapidly changing environments
  • Knowledge of standard methodologies of Service Delivery (ITIL, COBIT)
  • Project Management Knowledge
  • Willing to travel and occasionally work unsocial hours, including on call
  • Team worker demonstrating loyalty and commitment to the organization & team members
  • Flexibility
  • Dedication
  • Collaborative & Inclusive mind-set

Qualifications and Experience :

  • General Banking Knowledge
  • Functional as well as technical knowledge of the applications used within BNP Paribas
  • Knowledge of the Norms and Standards of the BNP Paribas Group
Primary Location
CA-QC-Montréal
Job Type
Standard / Permanent
Job
INFORMATION TECHNOLOGY
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 5 years
Schedule
Full-time
Reference
IT-020822-001-JDS

Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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