Our Birmingham Portfolio Management team are recruiting for a Senior Surveyor / Associate Director to work with one of their largest clients. The successful candidate will be responsible for leading a team while working closely with senior management and the wider business to deliver a coherent service to the client.

The Role

  • Associate Director, Portfolio Management (Occupier Solutions).
  • Provision of creative and effective estates management advice and execution. The role is wide ranging and covers areas such as landlord and tenant liaison, subtenant/franchise liaison, senior client stakeholder engagement and reporting, ensuring statutory and leasehold compliance and the maintenance of records evidencing compliance.
  • The role will include oversight, liaising with transaction teams performing Acquisitions, Regears, Disposals (freehold & leasehold) and Surrenders.
  • The role will include working closely with other departments such as Lease Advisory and Building Consultancy, ensuring a consistent and well-communicated service.
  • A flexible approach to problem solving and broad base of property knowledge is required.
  • The preparation of budgets/quarterly forecasts and a very close working relationship with and oversight of the Treasury Services team will be required, ensuring the correct processing of invoices, funding requests and reports. 
  • Other operational work including but not limited to monthly Compliance Board, Risk and Opportunity monthly reviews, weekly operational meetings, Tenant aged debt reporting and payment plans.
  • Able to identify, promote and implement value add initiatives.
  • Support the Account Director in the wider delivery of account services to the client.
  • Promote and develop the Portfolio Management/Occupier Solutions offering within the wider BNP Paribas business.
  • Line manage a team and act as a role model.

Key Deliverables

  • Deliver high quality Estates Management Services
  • Management and delivery of high quality, accurate Estates Management reports to the client, including Work in Progress, Budgets/Quarterly Forecasts, Compliance and Lease Event reports in a timely manner.
  • Regular verbal and written updates to the client on projects.
  • Manage subcontractors ensuring adherence to all BNPPRE and client policies and processes.
  • Undertake a role in the promotion and development of the Occupier Solutions offering within the wider BNP Paribas business. 
  • Provide accurate management information to the Senior Management team as required.
  • Contribute directly towards improving the team’s profitability.
  • Develop the skills and potential of the team.
  • Ensure delivery of service by generating effective working relationships with other parts of BNP Paribas Real Estate.

Systems and Process

  • Proficient in the TRAMPS portfolio management system.
  • A good understanding of EXCEL.
  • Experience in using Customer Relationship Management (CRM) system.
  • Contribute to the delivery of a high quality service. 
  • Manage change effectively in order to improve quality and profitability.
  • Improve systems and processes - be innovative and creative and encourage this in others.
  • Working in conjunction with the Account Director carry out regular client reviews, Quarterly Business Reviews, monitor client developments and share these.
  • Ensure successful completion of business related projects. 

Person specification

Essential qualifications

  • Educated to degree level

Essential Experience

  • Demonstrable record of delivery in the UK Real Estate market with a strong Estates Management background, particularly from an occupier-based position.
  • Previous experience and substantial evidence of enhancing client service.

We are proud to offer award-winning benefits to support and reward our employees:

  • Health & Leisure: Private medical cover, 25/27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice.

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.

Primary Location
Job Type
Standard / Permanent
Education Level
Other Degrees / Certifications / Vocational, Technical or Professional Qualifications

Découvrez les métiers de BNP Paribas : Financement et Investissement

Travailler dans les métiers du financement et de l’investissement chez BNP Paribas c’est accompagner nos clients corporate – des start-up aux plus grandes entreprises – et institutionnels dans leur stratégie et pour tous leurs projets d’investissement et de financement, tant sur leur marché local qu’à l’international. 

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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