La banque d'un monde qui change

Nous recherchons un

IT Team Manager

Horaires Temps plein
Marque BNP Paribas Securities Services
Niveau d'expérience 3 à 5 ans
Niveau d'études Niveau Bac+4/5
Postuler REF: TM/IT/20

BNP Paribas Securities Services is a wholly owned subsidiary of BNP Paribas specializing in the administration and protection of financial securities for institutional investors, financial intermediaries and major companies worldwide. We have local expertise in 36 markets and a global reach covering more than 90 markets.

As leading global custodians, we serve a range of clients such as fund managers (including alternative funds), insurance companies, sovereign-wealth funds, pension funds, brokers and investment banks, commercial banks, major companies and issuers.

The Warsaw office was established in 2008 and comprises two business lines:

International Operations Centre (IOC) providing asset and fund services for a number of locations across Europe.

Custody & clearing services offering broker-dealers, global custodians and investment banks a full clearing, settlement and custody solution in Poland and other markets.

 

 Manager in IT Team

 

IT Proximity Team Manager oversees a number of key functions within the IT department  that enable the delivery of a high quality service to end users, and to ensure Service Delivery processes are in place to meet business needs. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.

 

Responsibilities:

  • Maintain high performing service support functions including IT Service Desk, Desktop Support and VIP Support
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • As owner of the  escalation process will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review 
  • Monitor, control and support service delivery
  • Be accountable for the quality of Service and performance
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes 
  • Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
  • Assist as in managing changes in a controlled manner.  
  • Coordinate local actions for all IT Security topics in line with corporate standards
  • Identify and report risks related to IT Security and Data Protection
  • Build Cyber Security mindset inside of organization (trainings, information campaigns etc.)
  • Contribution in IT Business Continuity plan
  • Evaluate employee job performance, through goal setting and performance appraisals
  • Be a focal point for the team for communication and issue identification, resolution and escalation 
  • Provide technical mentoring and coaching of team members where appropriate
  • Managing finances and budgets.
  • Ensure alignment to corporate procurement policy
  • Accountability for the IT fixed assets managemen
  • Assure that all IT infrastructure in BNP premises is ready to use and meets business requirement
  • Ensure that training services are in place to educate staff on how to use IT equipment, meeting rooms, and collaboration technology effectively  
  • Accountability for hardware lifecycle and configuration management
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
  • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services 
  • Provide regular and accurate management reporting on IT Service performance
  • Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments

Requirements:

  • Proficient written and verbal communication in English
  • Experienced Service Management professional 
  • ITIL Qualified 
  • Previous experience as a Team Lead or demonstrable experience in leading  teams 
  • Experience of managing 3rd parties and 3rd party delivered services 
  • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Expert knowledge of ITIL disciplines 
  • Leadership and people management skills 
  • Excellent customer facing/customer service skills 
  • Able to work under pressure and meet deadlines  
  • Able to demonstrate a high degree of flexibility including shift and out of hours working
  • Good organizational skills 
  • Able to manage sensitive and sometimes confidential information 
  • Self-motivation and able to take responsibility 
  • Able to manage priorities and tasks efficiently and within time frames 
  • Able to demonstrate initiative and a proactive approach to daily tasks

We offer:

  • Stable employment on the basis of full-time job contract
  • Supportive and friendly work environment with many opportunities to integrate with work colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
  • Wide range of trainings: soft skills, professional competences, technical trainings and financial knowledge trainings
  • Opportunities to grow within the organization including 6 Career Paths to choose from
  • Attractive benefits package
  • Prestigious work location near Rondo Daszyńskiego 
Primary Location: PL-MA-WarsawJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Master Degree or equivalent (> 4 years)Experience Level: At least 5 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Personal Impact / Ability to influence, Attention to detail / rigor, Proactivity, Communication skills - oral & written, Ability to share / pass on knowledge, Creativity & Innovation / Problem solving, Resilience, Organizational skillsTransversal competency: Ability to understand, explain and support change, Ability to manage a project, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop others & improve their skills, Ability to anticipate business / strategic evolutionReference: TM/IT/20