Position Purpose

Change & Transformation resides under the Client Delivery Division of BNP Paribas Securities Services. It undertakes all portfolios, programs and projects for the group across Australia and New Zealand as well as participation in regional and global projects. The team is comprised of a number of functions, this specific role will be within the Project Management Practice. The team collaborates closely with business partners, clients and vendors to deliver to organizational objectives.

The role will require a motivated, results focused individual that has excellent program and project management abilities and communication skills (both written and verbal). Must be interpersonal, deal with different levels of stakeholders, a quick learner and confident dealing with all matters; Business domain, IT, Product, Risk, Compliance, Legal and Global Governance.

The role of the Program Manager is to engage in, support and deliver on:

  • Client / Business change projects
  • Emerging new business initiatives / projects
  • Internal/external technical change programs
  • Various continuous improvement programs

The position requires the Program Manager to:

  • Analyse, plan, execute, monitor and deliver Business portfolios and projects
  • Establish and agree scope, cost, schedule, resourcing with awareness to strategic objectives
  • Implement appropriate status reporting and communication plan
  • Lead multi-disciplined teams uniting them in purpose across different jurisdictions
  • Plan and manage multiple and concurrent work streams across one or more programs/projects
  • Actively risk conscious ensuring protection of business operations and program/project delivery
  • Secure business operational readiness, IT handover and attestations prior to go-live
  • Respect and assist the wider project community including contribution to best practices


  • Client Interaction:
    • Establish trust and confidence in BNPP by clients through confident and competent management of client stakeholders
      • Collaborate closely with the client development team to ensure unified client management practices
      • Attend and chair client specific meetings – Steering committees, working groups, change forums, planning sessions, etc.
      • Foster a strong and robust client relationship in collaboration with client development and client line teams
  • Project Management:
    • Project planning, management, quality, control and benefits realization
    • Direct and indirect management of project resources as required
    • Manage project risks and issues reporting
    • Act as an escalation point for work stream issues, stakeholders and project sponsor
    • Map, manage and communicate project interdependencies and impacts
    • Manage all change requests through a formally defined change management process
    • Ensure deliverables are measurable and tracked
    • Ensure the project is delivered on time and within budget
    • Manage clear and effective communications to team members and stakeholders
    • Build strong working relationships with stakeholders to gain an in-depth understanding of business processes, an end-to-end understanding of operating models including IT system flow
    • Drive operational efficiency across all program activities and solutions
    • Undertake quality reviews of project deliverables to ensure they meet business needs and requirements, and adhere to the methodology, standards, and strateg
    • Preparation of Steering Committee papers and reporting to the local management team and other relevant business and client forums

Technical and Behavioural Competencies:

  • Project Management:
    • 10+ years program & project management experience within Financial Services Industry
    • 5+ years hands-on client transformational change experience
    • Waterfall and Agile methodology experience
    • MS.Project, PowerPoint, Excel – Intermediate/Advanced
  • Business:
    • Prior financial services experience across any of Asset Management, Fund Administration, Superannuation or Life Insurance is highly desirable
    • Experience in Custody, Middle Office and/or Back Office
    • Prior experience with delivering business operational change and transformation
    • Financial reporting, Tax and Regulatory experience – desirable
    • B2B client transitions, client onboarding experience - desirable
  • Technical:
    • Prior experience with process mapping, interface and data mapping
    • Prior experience in Dev/Ops or application/IT service management
    • Prior experience working with data warehouse, SQL, BI reporting, unit pricing, reconciliation and/or accounting software - desirable
  • Behavioral:
    • Planning, Organising & Co-ordinating: Establishes courses of action for self and others to ensure that work is completed efficiently
    • Strategic Thinking: Understands the business and anticipates business needs, reflecting this in the approach to current projects
    • Drive for Results: Continually focuses on achieving positive, concrete results contributing to business success
    • Decision Making: Identifies and understands issues, problems and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
    • Client Focus: listens and understands the client; anticipating customer needs; giving high priority to client satisfaction
    • Negotiation & Conflict Resolution: Negotiates & mediates sound agreements in situations where there is disagreements or differences in interests
    • Building Team Spirit: Building a supportive environment, where staff understand and work together to achieve team goals, in an atmosphere of mutual respect and enthusiasm
    • Dealing with Ambiguity: Ability to continue to be effective in ambiguous circumstances
    • Accountable: Accountable for the project and their actions and take responsibility for its success or failure.
    • Adapt well to change: BP2S is a flexible and fluid organization so must be able to adapt well to change

Other/Specific Qualifications:

  • Degree qualified in IT, Business, or related discipline; and/or relevant work experience in a similar role
Primary Location
Job Type
Fixed Term
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 7 years
C D000441

Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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