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Process and Quality Officer

Temps plein
BNP Paribas Corporate & Institutional Banking
Niveau d'expérience
Je suis expérimenté
Niveau d'études
Niveau BAC+2/3
Désolé, cette offre est déjà pourvue
Mise à jour le 15.05.2024

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Client Engagement and Protection IT (CEP IT) encompasses applications for Client Lifecycle management, Due Diligence /KYC, Customer Relation Management, Service Request Management, Referential and Data Quality, Shared Services Center, PreTrade Transaction Screening and Anti-Money Laundering and global HT Functions. Technologies being used include Java, .NET, Angular, Informatica, PowerBI, Fenergo, Siebel, Actimize, Camunda, Drools on private cloud infrastructure. Agile and DevSecOps practices are widely used. Landscape includes projects that are a mix of established and some under transition to new platforms

Job Title:

Process and Quality Officer




Business Management



Business Line / Function:


Reports to:


India Business Management team manager


(if applicable)


Paris CIO Office & Governance

Number of Direct Reports:

Directorship / Registration:


Position Purpose

The purpose of this position is to on-board candidate with good analytical, learning skills and eye for detail.

Hired candidate would be part of the CIO Office and Governance team and their main area of work would be APM i.e. Application Portfolio management; below is concise summary of position 

o   Monitor and upgrade data in referential system for Application Portfolio of CEP IT. Have a view on data quality in reporting systems, do necessary cleanup and propose improvements. Generate reports, identify and correct any discrepancies / anomalies. Take long term measures to fix data quality issues.

o   Coordinate to implement Archer GCP Program across CEP IT cluster.

o   Ensure effective deployment of ITGV6 procedure across CEP IT cluster.

CIO office provide support in the alignment of the CEP IT to the IT Group & CIB IT Governance principles.


Direct Responsibilities

APM/ Application Portfolio - Monitoring & upgrading of data in referential -

o   Co-ordination with APM & Golden APP team covering CEP IT Portfolio Management for CEP IT assets

o   Co-ordination of CEP IT updates/additions

o   Resolution of ad hoc queries & inventory issues

o   Assisting the migration to GA for CEP IT Assets & the introduction of new structures (Delegated Clusters)

o   Attending APM/GA meetings

IT Risks – Control plan (Archer GCP programme)

o   Co-ordination of Archer controls across all CEP IT activities & contribution of the collection of CEP IT evidence

o   Liaison with OPC for all CEP IT evidence and gap analysis

o   Creation of plans to address the agreed gaps

o   Monitoring of remediation actions

ITGv6 Procedures deployment

o   Co-ordination between CIB Domains/Regions/Group functions and CEP IT functions

o   ITG v6.0 Steer Co preparation for CEP IT material

o   Creation of all CEP IT reporting/documentation/dashboards

o   Recommendations and action plans for all gaps 

Contributing Responsibilities

o   PMS Reporting for APM

o   Preparation of Architecture Committee

o   Contribution to any other committee meetings on APM or governance implementation status

Technical & Behavioral Competencies

·       Strong interpersonal skills -Able to interact with people at all levels of the business, a good team player with an ability to multi task with effective time and priority management.

·       Strong Power point skills –Can come up with visually strong power-point presentations.

·       Proficient in Microsoft Excel and Word – Can create pre-defined templates in excel with in-built formulas as required and also automate wherever possible.

·       Strong Knowledge of portfolio and project methodology

·       Automation skills, to continuously improve processes and tools

·       Attention to detail, Clear & concise, to-the-point communication

·       Self-driven, comfortable operating with a large level of autonomy

·       Ability to work well under short deadlines at times

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Communication skills - oral & written

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to set up relevant performance indicators

Analytical Ability

Ability to develop and adapt a process

Ability to manage a project

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications (if required)

Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

En savoir plus