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Private Capital - Relationship Manager - Native English Speaker (h/f)

Horaires
Temps plein
Marque
BNP Paribas Securities Services
Niveau d'expérience
6 à 10 ans
Localisation
Luxembourg

BNP Paribas Securities Services - Luxembourg Branch ranks amongst the top providers of Fund Services in Luxembourg.

The BNP Paribas Group is one of the largest financial institutions in the Grand-Duchy of Luxembourg and the Securities Services team provides a wide range of asset-servicing solutions to institutional investors including global custody, transfer agency, fund accounting and performance measurement, together with global securities lending and dedicated cash management services.

BNP Paribas Securities Services - Luxembourg Branch has an immediate opening for an experienced professional according to the following profile

Private Capital Relationship Manager (M/F)

Native English Speaker

Permanent Contract

Your mission:

The Private Capital Client Service Manager‘s (CSM) prime responsibility is to

  Actively manage and develop the relationship of an assigned Private Capital client base

  Maintain existing revenue and improve direct contribution

  Manage the organic development of the account, e.g. new fund launches and service expansion with Client Vision (CRM tool) update in terms of revenues

  Full ownership of KYC/AML documentation for all clients under management

  Negotiate the agreements with the support of the legal team

  Participate to the Board meetings of the funds

  Follow the credit lines requests

  Define and update Client relationship governance with Client Lines heads or local liaisons and the Global Relationship Managers

  Plan and organize regular Client meetings and visits with detailed agendas and call memos in Client Vision

  Actively identify cross selling opportunities and contribute to the Sales effort by identifying new business opportunities in or outside the Client base

  Be the key contact for the Clients assigned in what concerns the overall relationship with BP2S (communication in and out)

  Be in charge of proactive operational service delivery in accordance with SLA through KPI’s centralization and Service Review preparation

  Actively manage the operational service quality through animation of client account managers, monitoring of issue / action log and resolution of service issues

  Manage governance of client meetings related to service delivery in the context of the agreed SLA, including responsiveness on actions / follow-ups

  Be responsible for client communication and client reporting related to transversal service delivery in the context of the agreed SLA, ensuring consistency – pro-activity across the business

  Monitor the client’s perception of service - provide feedback internally and influence positively with the client at all times

  Ensure that all complaints, disputes and errors raised by the client or escalated by the Client Account Managers are resolved satisfactorily. This includes liaising with the Operational Risk Analyst (ORA) to determine whether complaint should be logged as such in the ORA database


Your profile:

Education:

University degree or equivalent in accounting, banking, business administration

Professional Experience:

Minimum of 10 years’ experience in the Fund Industry with a focus on the Private Capital

Successful experience in client relationship management

Behavioural Skills:

Communication skills - oral & written

Client focused

Decision Making

Personal Impact / ability to influence

Attention to detail / rigor

Transversal Skills :

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Ability to develop others & improve their skills

Ability to develop and leverage networks

Language Skills:

Native level of English

Any other language (French, German, Luxembourgish, Spanish, …) would be an advantage

Primary Location
Luxembourg
Job Type
CDI
Job
GESTION DE LA RELATION CLIENT
Education Level
Non indiqué
Experience Level
Au moins 10 ans
Schedule
Temps plein
Reference
LUX021854

Découvrez les métiers de BNP Paribas : Commercial et Relation Client

Travailler au sein de la filière Commerciale et Relation Client de BNP Paribas, c’est accompagner ses clientes et clients au quotidien, dans les grands moments de leur vie personnelle ou professionnelle.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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