The Warsaw office was established in 2008 and comprises two business lines: a dynamically growing International Operations Centre (SSC) providing asset and fund services for a number of locations across Europe and local custody & clearing business offering broker-dealers, global  custodians and investment banks a full local clearing, settlement and custody solution in Poland.

For our Securities Services business line which is an exciting, dynamic and growing operation center in Warsaw we are looking for candidates who are willing to be a vital part of the expansion in BNP Paribas’ operational scope in Poland.

Junior Business Analyst for Client Service Desk


  • Support on-boarding process, verifying that all the requirements are in place for client setup
  • Perform user access management (creation/modification) between NeoLink and CapLink
  • Manage parameterization of the portal for access rights of users
  • Provide technical service support for Private Capital clients using the web portal
  • Navigate the portal and understand its standard functionalities (including understanding of eFront)
  • Maintain full knowledge and understanding of the web portal
  • Execute users access rights reconciliation / control checks as required
  • Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases
  • Answer incoming client queries related to the web portal usage & user set up/access
  • Monitor incoming client queries and act on them without delays and in line with agreed KPIs
  • Support clients with resolving access related issues
  • Answer client’s analytical query – clarify analytics issue or re-route to AssetMetrix
  • Manage operational requests according to local and global procedures in order to mitigate risks and comply with internal policies and controls
  • Escalate and liaise with Manager, L2 or other dependencies for unresolved open operational issues / high risk items
  • Proactively manage client communication ensuring any client’s concerns are immediately reported to management/GBCM
  • In case of new enhancements, escalate requirements to GBCM so all the requests are centralized and requested to the central team with feedback from the business
  • Interact with AssetMetrix as agreed and required (avoid approaching AssetMetrix with queries which could/should be answered by BP2S
  • Direct client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed
  • Collect users’ feedback regarding web portal usage and functionalities and provide it to Private Capital GBCM for further analysis
  • Support development of functionalities desired by clients and validated by the Relationship Manager
  • Identify opportunities for enhancements / service efficiencies
  • Cooperate closely with Private Capital GBCM, Product, IT, Operations
  • Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points
  • Share the best practices and ideas with the peer groups and team members
  • Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.
  • Maintain good communication with internal peer groups, and central team
  • Be in charge of tasks and manage daily progress


  • Preferably 2 years of experience in banking / financial sector or 1 year of experience in audit / control
  • University degree
  • Fluent working knowledge of English
  • Independence in the performance of entrusted tasks;
  • Ability to work effectively as a team player
  • Ability to active listening and persuasion
  • Numerate and analytical skills
  • Ability to synthetically formulate conclusions
  • Excellent organisational & communication skills
  • Stress resistance and ability to work under deadlines
  • Commitment and creativity in action
  • Orientation for external and internal customer
  • Knowledge of legal acts related to the financial / banking sector; knowledge of IT systems used in BNP Paribas Securities Services (will be considered as a strong asset)

We offer:

  • Stable employment, with full-time job contract
  • Six Career Paths to choose from
  • Complex on boarding and induction programme
  • Trainings, co-financed language courses, professional certifications and post-graduate studies
  • Flexible working system, 50% working from home
  • Private medical package
  • Life insurance
  • Employee Pension Plan
  • Sports Card
  • Lunch Card
  • Cafeteria Platform
  • Modern, eco-friendly office located near Metro Daszyńskiego station

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please attach the below clause to your application:

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018  (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.

Primary Location
Job Type
Fixed Term
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 2 years

Découvrez les métiers de BNP Paribas : Gestion des opérations

Maillons indispensables au bon fonctionnement de notre Groupe, les métiers de Gestion des opérations visent à garantir la satisfaction de nos clientèles et de nos équipes au quotidien. Une activité stimulante, qui fait rimer efficacité et esprit d’équipe.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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