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Pet Claims Handler

Postuler REF: PCH-LO-12/19

We are currently looking for a Pet Claims Handler to join our Pets team within our Claims department. The main responsibilities of the role include assessing new and continuing pet claims and communicating with third parties such as veterinary practices, agents etc as well as dealing with incoming phone calls and general administration within the department. The post holder will also be required to field incoming emails from customers as well as other ad-hoc tasks on a day to day basis. 


Key Duties

  • Assessing new and continuing Claims and dealing with all correspondence

  • Making the correct decision in order to validate claims and ensure that claims assessed accurately and in line with the Terms and Conditions of our policies

  • Answering all calls promptly in an enthusiastic, courteous and efficient manner

  • Identifying and responding to the needs of customers, resolving queries where possible or passing to Veterinary Technical Advisor's or the Management team

  • Applying detailed, up-to-date knowledge of products and procedures

  • Inputting all data and completing all related paperwork accurately

  • Identify any risks to the department or business.

    Key Requirements

  • Previous decision making experience

  • Previous customer service experience

  • Ability to work to deadlines

  • Ability to prioritise own workload

  • Excellent telephone manner

  • The ability to communicate effectively

  • Proven letter writing skills

  • Excellent attention to detail

  • Finance or Insurance industry experience, ideally claims background would be beneficial

  • Experience of working in a regulated environment would be beneficial

  • Veterinary Knowledge would be beneficial

    About us

    At Cardif Pinnacle we’re on a mission to keep pets happy, healthy and safe. We want to become the leading pet healthcare service provider by being holistic and using technology to keep our customer’s pets safe and healthy.

    We pride ourselves on providing an inclusive working environment. Every team works collaboratively to ensure our goals our met and we all play as hard as we work. 

    You are you, and we recognise your individuality, offering a wide range of support and tailored working environments to suit your personal needs.

    With exciting projects on the horizon, there hasn’t been a better time to join us.

    So what are you waiting for?! Apply now!

    Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA. The business was formed in 1971 as Pinnacle Insurance Company Ltd, and established itself as a leading specialist provider of protection and investment solutions. Today the company is focused upon the provision of creditor, pet (Everypaw & Helpucover, Post Office pet insurance) and motor warranty insurance. (Warranty Direct)

Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Not indicatedExperience Level: Not IndicatedSchedule: Full-time Behavioural competency: Decision MakingTransversal competency: Ability to understand, explain and support change