The position will be located in the Madrid-based Trade Finance Service Centre.
The TFSC will report hierarchically to the Local COO in Spain and functionally to Trade Finance Operations Europe
The TFSC covers the processing of guarantees for the following European countries: Austria, Germany, Netherland, Spain and UK. (The split of tasks between MO and BO will vary depending on every country specificities and requirements)
The Performance Monitoring and Reporting is responsible for production of KPIs and reportings to be sent and shared with main stakeholders and internal clients.
Production and analysis of monthly statistics and KPIs for the countries under the scope of TFSC. The value added of this position is the analysis of statistics
Production of monthly Reporting and Governance deck for the countries under the scope of TFSC including relevant comments
Chairing of SLA meetings with internal clients (MO) and enforce SLA commitments and report
Contribute to the implementation of new accurate and relevant Reporting produced by the new tool Dwings.
- Good understanding of Guarantees products
- Systems and processes: Atlas,
Operational Tools (EPS, Aval, Dwings….) , TDR, Good working knowledge of
- Organizational skills. Setting
priorities, planning actions and methodically progress by coordinating
activities and resources in the best possible way.
- Risk management. Detecting, analysing
and measuring risks, understanding their consequences in a long term
perspective and acting to reduce them.
- Adaptability. Adapting one’s behaviour
by integrating constraints and opportunities in varying circumstances
- Client Focus. Ensuring that the client
perspective drives all initiatives. Making sure to act to the client’s
satisfaction by understanding his needs and providing him with the right
- Decision-making skills. Making clear
choices at the right time, communicating them and accepting the
consequences, taking the environment into account.
- Delegating. Achieving the bank’s
objectives by giving authority and responsibility to the appropriate
people. Providing support and directions
- Self Control. Reacting in calm and
firm manner in difficult situations so as to keep delivering a good
performance. Mastering one’s reactions and acting with a clear
understanding of the situation.
- Sharing knowledge. Sharing one’s
knowledge and experience, providing explanations in a coherent and
structured manner, so as to enable others to put them in practice.
- Strategic thinking. Looking at things
with a logical and sound judgement. Acting with a sense of broader
perspective, recognizing important issues from details. Keeping track of
long term objectives
- Team work. Co-operative and proactive
- Ability to report. Keeping hierarchy
informed about current activities and their progress in an effective way.
Drawing attention towards useful information, risks and sensitive points.
- A practical approach to problem
- Analytical skills: identifying and
presenting key information. Giving a structuring opinion and synthesizing
all the elements pertaining to the matter in hand.
- Integrity. Acting ethically, in
compliance with what is said and respecting the company’s values and
- Ability to communicate clearly –
written and oral
Primary Location: ES-MD-MadridJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Not indicatedExperience Level: Not IndicatedSchedule: Full-time