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ODM & Data Filiere - DevOps OPEN Support

Mise à jour le 11.06.2024

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line / Function

BNL's Information Technology (IT) Area is a partner of the bank and the companies of the BNL BC Group for the digital evolution of operational and business models through the design, planning and implementation of distinctive, reliable, and sustainable technological solutions.

IT Production Unit reports functionally to the ITG (Informatique Technologies Groupe) department of the parent company, is functionally responsible for the IT structures of the companies of the BNL BC Group and coordinates the IT community of the BNPP Group in Italy, with the aim of obtaining all possible synergies of purpose, ensure full operational consistency and enable the digital transformation of our Group. As part of IT Production BNL, Application Production is responsible for supporting the IT production applications for BNL.

BNL ODM - Automation & DevPos toolchain integrates orchestration and automation solutions, guarantees the implementation and management of the DevOps toolchain with the aim of making the Release and Deployment processes (software quality and security checks, test automation, etc.) and the operations technical activities (system management) more efficient and robust, and as an acceleration key factor of the Cloud Journey.

Job Title:

DevOps OPEN Support


Feb 2024





Business Line / Function:

Group Functions

Reports to:




(if applicable)



Number of Direct Reports:

Directorship / Registration:


Position Purpose

The main purpose of the position will be to support BNL DevOps Team in their RUN activities, mainly:

- IT user support

- tooling and infrastructure maintenance


Direct Responsibilities

·       Take care of:

o   Incidents (troubleshooting on automation faults or problems affecting the BNL DevOps managed services)

o   Service Requests (for ex. new users onboarding, new project/release setup and configuration on DevOps tools, general technical support on operated tools, etc…)

o   Changes (maintenance and upgrade of operated tools)

·       DevOps services monitoring & alerting

·       Reporting SLA and ensure that SLA targets are met for the above activities

·       Coordinate closely with BNL DevOps Team and all other BNL and/or BNP Paribas IT teams (Infrastructure Management, Application Management, Security and IT Tribe Development teams, etc.)

·       Assure quick routing of Incident/Service Requests that are not in ISPL defined/agreed responsibilities to BNL DevOps team

·       Extend the scope of supported technologies and related skills/knowledge aligning with new services introduced in BNL DevOps team perimeter

Contributing Responsibilities

·       Contribute to the knowledge base building with BNL DevOps team (Wiki, guidelines)

·       Contribute to the definition of processes and procedures involving the team

·       Help building international team and integrate into BNL BNP Paribas culture

·       Contribute to incidents management and associated problem management

·       Contribute to the periodical reporting activity and KPI calculation

·       Contribute to continuous improvement actions, especially developing the lessons learned

Technical & Behavioral Competencies

·       Jenkins

·       Gitlab

·       Nexus / Artifactory

·       Sonarqube

·       Python

·       Ansible

·       Terraform

·       Cloud Native Applications (Kubernetes)

·       Helm

·       Experience with system scripting

·       Experience with ServiceNow ticketing system and/or other ITSM solutions

·       Good written and spoken English

·       Measure and identify areas for improving Quality and overall Delivery

·       Be able to communicate efficiently

·       Good team-player

Specific Qualifications (if required)

Basic knowledge of Italian language will be considered a plus in the selection phase

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Critical thinking

Client focused

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop others & improve their skills

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

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Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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