Job Title: Motor Customer Contact Colleague
Location: Solihull
Hours: Permanent - Full Time
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A bit about us
At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners, and the wider community. That’s why we live by our values of we're positive, we’re brave, and we own it.
Having launched our Motor Finance business in 2018 we have quickly established ourselves within the Motor market and have built an enviable, Award-Winning team within our Solihull HQ, Due to continued growth we are now looking for further likeminded individuals to come and join us on our journey.
The Role
On a day-to-day basis not only will you speak with a broad range of customers, supporting with their queries, but you will also support our dealer network, complete a wide range of administrative tasks and even support our customers with more complex queries including arrears management.
We have a broad range of products including Hire Purchase Personal Contract Plan and Personal Loans and have recently entered the Motorhome market – It’s a really diverse role which gives a great variety to your daily routine.
Experience isn’t essential; if you’ve the right attitude and are committed to delivering a first-class service to our customers, we’ll provide you with the training you’ll need to excel, not just at the beginning of your career with us; also, as you develop and progress.
Key Responsibilities:
- Support customers with any questions or queries
- Complete a range of administrative tasks
- Speaking with customers and partners over the phone.
- Offering positive solutions to customers with arrears
- To deliver a professional and consistent level of customer service
Skills & Attributes:
- Highly PC literate
- Able to build a rapport with customers
- Confident telephone manner
- Self-motivated
- A problem solver with good attention to detail
Could this be you?
BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.
What’s in it for you?
As well as working for a Top Employer UK 2022 and being part of a team that changes customers lives, there are some excellent benefits too including - a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 25 days holiday each year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. There are also monthly awards with plenty of opportunities to win vouchers and prizes
Equal Opportunities Disclaimer
BNP Paribas Promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
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