ITSM Specialist

Responsabilities

The ITSM Specialist has responsibilities for the operation and deployment of ITSM-related processes and services. This includes:

• Change Management
• Confirms appropriateness of Primary and affected CIs.
• Confirms overall data quality adheres to documented standards for details such as Description, Justification Details, Impact Description,  Implementation Plan, and Rollback Plan
• Confirms stakeholders are included and appropriately assigned: Implementers, Approvers, Watchers, etc.
• Confirms Start/End Times and Duration are appropriate
• Incident & Problem Management

Requirements:

• Higher Education
• Advanced English
• Exposure to components of IT Change / Incident / Problem / Request management and working experience within a mature ISO-certified framework (financial services field a plus).
• Experience within the Service Management or IT Production function would be beneficial to this role (i.e. Configuration Management, Software Control & Distribution, Service Management, Help Desk) 
• Clear and comprehensive understanding of ITSM modules and their inter-relationships. ITIL Foundation-Level Knowledge (Certification a strong plus).
• ServiceNow Technical Platform Knowledge and CMDB Management Practices
• Excellent written and oral communication skills, with the ability to explain complex issues clearly and concisely to audiences of varying technical levels.
• Ability to work effectively in geographically dispersed cross-functional teams.  Ability to coordinate with various technical and non-technical teams to achieve quality results
• Strong working knowledge of the continual improvement lifecycle. Introduces new ideas and processes which improve performance and productivity.

"BNP Paribas is committed to providing a work environment that promotes diversity, inclusion and equal employment opportunities without distinction of race, color, gender, age, creed, sex, religion, nationality, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other status legally protected"