About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai and Bengaluru. We collaborate with various business lines of the group to provide IT Services.
Job Title:
Support Analyst / Senior Support Analyst – ServiceNow Developer
Date:
16th Jun 2023
Department:
ITG
Location:
Mumbai / Chennai
Business Line / Function:
ITG OPS
Reports to:
(Direct)
Vivek S IYER
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
None
Directorship / Registration:
NA
Position Purpose
Developer on ServiceNow framework. Must have experience on ServiceNow ITSM area.
Responsibilities
Direct Responsibilities
- Develop and support an expanding and maturing ServiceNow environment.
- Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB.
- Contributes to the phases of feasibility analysis and design, brings an expert opinion on the feasibility and complexity of implementation in ServiceNow.
- Produces technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, reporting
- Analyzes the User Requirements provided by the Product Owners, challenges the proposed needs, brings proposals that aim at the standard use of the product and the implementation of the 'best practices’
- Collaborate with the PO, provide estimates of effort and time, Identify risks and dependencies.
- Identifies and proposes solutions to optimize, fine-tune and simplify the application.
Contributing Responsibilities
- Training, Mentoring and Coaching user community on the Use of ServiceNow.
Technical & Behavioral Competencies
- Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST).
- Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases.
- Knowledge of ITSM ServiceNow best practices, including ITIL V3/V4.
- Strong problem solving, decision-making, and analytical abilities.
- Strong written and verbal communication skills.
Specific Qualifications (if required)
- Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
- 2-4 years of experience as a ServiceNow Developer (latest platform version).
- Certified ServiceNow Administrator certification mandatory.
- ServiceNow Certified Application Developer preferred.
- ITIL V3/V4 Foundation Certification preferred.
- Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
- 2-4 years of experience as a ServiceNow Developer (latest platform version).
- Certified ServiceNow Administrator certification mandatory.
- ServiceNow Certified Application Developer preferred.
- ITIL V3/V4 Foundation Certification preferred.
