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ITG Ops - App Support

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Mise à jour le 01.06.2024

 About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Within BNP Paribas, FRB are responsible for activities at the Group level.

FRB OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the FRB.

FRB OPS activities are critical and highly visible. Around 250 applications and 4000 servers are under FRB OPS responsibility.

FRB OPS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.

Therefore, FRB OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.

Job Title:

Application Production Support


May 2024




Mumbai / Chennai

Business Line / Function:


Reports to:




(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

·         This is an APS / IT ops ROLE

·         Act as the guarantor of Production throughout the product life cycle [Agile and DevOps approach]

·         Integrate production requirements at all stages

·         Ensure that the service is maintained in operational condition

·         Ensure the upskilling of the team on application production best practices

The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL.

OPS team member would be working on standard banking software, vendor package and/or BNPP ITG IT FRB or BCEF-IT internally developed applications.

The FRB team member is responsible for providing production support, deployment and maintenance activities of key application platforms within the ITGP OPS FRB domain.


Direct Responsibilities

·         Incident management

·         Analysis, communication, coordination, correction, PIRs

·         Problem creation and follow-up

·         Change management

·          Review and validation

·           Technical implementation

·           Coordination and communication

·         Monitor and supervise application and infrastructure components

·         Obsolescence and vulnerability management

·         Capacity planning management

·         DRP technical management and coordination

·         Decommission management

·         Maintain up-to-date referential and documentation

·         (e.g., operating procedures)

·         Morning/Evening checks achievement

·         Definition of the technical solution

·         Schedule definition with stakeholders and deadline commitment

·         Production and infrastructure resources provisioning on all environments

·         Technical integration of applications using existing products and services

·         Technical user stories implementation, independently or by coordinating the right players (BP21 and other ITGP teams)

·         Implement monitoring and supervision

·         Follow FinOPS and SRE guidelines

·         Ensure the upskilling of the team

·         Application deployment automation

·           Identify the best deployment strategy with dev team

·           Technical implementation and tests

·         Operating tasks or processes automation

·         Depending on the toolchain group roadmap, migrate to up-to-date Continuous Deployment tools

·         Identify and share automation use-cases with the community to make reuse easier

Contributing Responsibilities

·         Promote standard architectures, solutions and products

·         Feed the product backlog with Production requirements

·         Coordinate and challenge stakeholders to meet deadlines

·         Identify the best practices about Production and share them within teams

·         Support development teams to secure and speed up project delivery

Technical & Behavioral Competencies

·         Linux and Windows *

·         Middleware (Websphere, CFT, MQSeries, Kafka,) . *

·         Kubernetes and associated tools (Docker, Helm, ArgoCD) *

·         Cl / CD (Ansible, Jenkins, Git, Release, ...) *

·         Monitoring (Dynatrace, Splunk, LogDna, Sysdig)

·         Scripting (Ansible, Shell, SQL,

·         Scheduling Management (Autosys)

·         • Tracking / ticketing tools (Service Now, JIRA)

·         Network protocols

·         Database management

·         Devops

·         Agile

·         Knowledge of ITIL – Experience on handling Incident / Problem / Change

·         General IT infrastructure knowledge

  • Knowledge on banking application will be preferable

·         Good written and spoken English

·         Measure and identify areas for improving Quality and overall Delivery

·         Able to communicate efficiently

·         Good Team Player

·         Resource should be comfortable in working shifts - morning/evening/general, oncall weekends and holidays. 

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Result Oriented

Communication skills - oral & written

Ability to share / pass on knowledge

Client focused

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and adapt a process

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)


Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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