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Inquiries Officer

Postuler REF: 1904CBO2486

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.


  • Handle, manage and follow-up inquiries requested by the countries and internal teams to guarantee CBO operational delivery

  • Ensure the customer problems are delegated to the right team in order to guarantee efficiency

  • Knows the processes and interlocutors (internal and site)

  • Able to take proactively the appropriate measures and trigger actions

  • Be able to catch the seriousness of the issues and solve inquiries

  • Ensure that all tasks are under control and duly verified

  • Contact the stakeholders to solve unusual as well as common work problems.

  • Mitigate the operational risk to improve CBO efficiency

  • Contribute for tool’s improvement / performance to facilitate daily activity



  • Good communication: ability to report issues, to provide help and to suggest improvements

  • Ability to identify priorities and act in clients’ best interest.

  • Process oriented and high level of integrity

  • Good knowledge of CBO procedures and methods

  • Good knowledge of operational risks areas

  • Ability to use Microsoft Excel to design and to modify spreadsheets.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location: PT-11-LisbonJob Type: Fixed TermJob: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSISEducation Level: Secondary EducationExperience Level: IndifferentSchedule: Full-time Behavioural competency: Decision MakingTransversal competency: Analytical Ability