La banque d'un monde qui change

Nous recherchons un

Inbound Telesales Agent

Postuler REF: ITASW-VP-0519

Do you love pets and talking about animals?

Are you constantly on your phone?

Are you a natural at explaining key information whilst quickly building a great rapport with people?

Are you organised with some basic IT skills?

Would you like to try your hand at selling some great products?


Well, if the answers to these questions are YES then we could have a job that’s right up your street!


We are currently looking for a Telesales Agent to primarily take inbound Pet calls within our small but busy, fun Call Centre.


The main focus of the role is to deliver a first-class customer experience whilst selling this great new pet insurance product, helping us to retain relationships with our existing customers and to gain new ones.


There’ll be lots to learn to start with which will include our systems, product, scripts, relevant regulations, sales techniques and much much more….


If this sounds like an exciting opportunity then keep reading as we will need you to come in and have a chat with us to show that you have all of the attributes mentioned above but also the following skills:


Customer Service Skills

This could be from retail, travel, hospitality etc…. really we’re just looking for evidence of you being able to quickly identify what a customer needs in a helpful, enthusiastic manner.


Recording Information

Information will need to be typed onto our “chat” screens in the time allotted following each call so you’ll need to be able to type, know your way around MS Word and, most importantly, be accurate with the information.


Following Processes

As you’ll be working within a regulated environment it’s really important that, whilst doing your best to sell, you are also happy to follow relevant rules and work towards agreed targets.


Nice to Have Experience

Previous sales experience, especially on the phone would be great experience to have but as long as you’re willing to learn and work hard it really isn’t too essential as we can spot a natural a mile off!

About us

At Cardif Pinnacle we’re on a mission to keep pets happy, healthy and safe. We want to become the leading pet healthcare service provider by being holistic and using technology to keep our customer’s pets safe and healthy.

We pride ourselves on providing an inclusive working environment. Every team works collaboratively to ensure our goals our met and we all play as hard as we work. 

Our benefits are amazing including 24 days holiday (plus your birthday!), generous pension scheme, private medical cover plus a host of flexible benefits!

You are you, and we recognise your individuality, offering a wide range of support and tailored working environments to suit your personal needs.

With exciting projects on the horizon, there hasn’t been a better time to join us.

So what are you waiting for?! Apply now!



Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA.

Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: MISCELLANEOUSEducation Level: Secondary EducationExperience Level: At least 1 yearSchedule: Full-time Behavioural competency: Active listeningTransversal competency: Ability to understand, explain and support change