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Job Description Summary
The IAM Operations Supervisor – Access
Fulfillment oversees the day-to-day user access request fulfillment processes
for the Identity and Access Management team. This includes provisioning and
maintenance of user access to computer applications, operating and software
security systems during the full user life cycle (joiner, mover, leaver) as
well as resolving access issues as identified. Direct supervision of team
members, including hiring, coaching and performance documentation. Works
closely with training and quality assurance team members to manage team member
performance. Responsible for creating and maintaining processes that achieve a
high level of operational efficiency while maintaining proper internal controls
to meet the changing business needs.
Essential Job Functions
- Oversee the development of staff to ensure
utilization in other areas of the organization. Exercises authority concerning
hiring, performance management, reviews, promotions, salary decisions and terminations.
- Ensures existing operations and technical
applications are performing as designed to maximize benefit of the business
- Analyzes departments' statistical
performance information to identify potential weaknesses and areas for improvement.
- Interacts with management on day-to-day
activities and recommends opportunities for improvement.
- Routinely reviews and revises department
desk procedures and documents procedures for new user access management
- Assists in the preparation of business
plans, budget and goal setting.
- Analyzes and prepares reports for
management on departmental goal achievement.
- Researches and resolves complex operational
- Participates in projects related to
existing access management systems, processes and upgrades.
- Performs other duties assigned.
Equal Employment Opportunity Policy
- Understands basic management
approaches such as work scheduling, prioritizing, coaching and process
- Typically requires broad job
knowledge of technical or operational practices within assigned discipline.
- Excellent verbal and written
- Requires 5-7 years minimum
prior relevant experience.
- Basic understanding of
operating systems, application systems and security software on different
- Basic knowledge of LAN ID
administration (using Active Directory), RACF and TS mainframe utilities,
Windows and Web-based computer applications.
- Basic understanding of
information security, controls and the importance of information integrity.
- Routine request support and
- Developing and documenting
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-North Dakota-FargoJob Type: Full-timeJob: Technology